Job Description
We're seeking a proactive and highly organised Program Support Officer to join the Governance and Design team within Stakeholder Management, North Coast Region.
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This is an excellent opportunity for someone who enjoys working in a fast-paced environment, solving problems, supporting others, and finding smarter ways of working. You'll play a key role in managing priority correspondence, supporting business operations, improving processes, and contributing to projects that help the team deliver outstanding outcomes.
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About the Role
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In this role, you will:
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Manage and triage a shared high-volume inbox, ensuring enquiries and correspondence are actioned efficiently.
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Provide administrative and operational support to help the team deliver on key priorities.
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Maintain and improve systems, databases, reporting tools and records.
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Support governance and compliance activities.
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Coordinate information for reports, dashboards and stakeholder updates.
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Assist with community engagement activities and stakeholder administration.
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Build positive working relationships and provide responsive support across the business.
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Contribute to continuous improvement initiatives and process enhancements.




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About You
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We're looking for someone who:
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Has experience managing busy inboxes and stakeholder communications.
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Is highly organised, adaptable and able to manage competing priorities.
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Demonstrates strong attention to detail and problem-solving skills.
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Enjoys helping others and providing excellent customer service.
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Can work both independently and collaboratively.
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Has experience with administrative, governance and record-keeping processes.
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Is proficient in Microsoft Office, including Teams and SharePoint.
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Contributes to a respectful, inclusive and positive workplace culture.
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Highly Regarded
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Experience implementing process improvements.
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Knowledge of Queensland Government or public sector environments.
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Why Join Us?
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You'll join a supportive team that values collaboration, initiative and continuous improvement. This role offers the opportunity to develop your skills, contribute to meaningful work, and support projects that make a positive impact across the North Coast Region.
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📌 Program Support Officer (Queensland)
🏢 empire group
📍 Queensland