Job Description
Precruitment - Recruitment Agency Cairns & Brisbane – Cairns QLD
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$70,000 - $80,000 a year
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Permanent
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16h ago , from Precruitment - Recruitment Agency Cairns & Brisbane
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The role requires you to have at least a relevant AQF or equivalent Certificate IV and at least 12 months of relevant work experience
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The position will require you to perform the following tasks;
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Lead, supervise and train front-of-house staff, including induction, ongoing coaching, and ensuring required competencies are met.
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Provide hands-on support with customer service, food and beverage service and cleaning duties
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Ensure all guests are greeted and served in a professional, timely and friendly manner.
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Perform daily cash handling tasks, including till reconciliation, float management, and end-of-day reports.
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Check and receive deliveries, ensuring the correct quantity and quality of stock received.
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Respond to customer complaints or concerns professionally and escalation when required.
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Assist with shift planning by identifying staffing needs based on expected customer volumes.
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Report any equipment faults, maintenance needs, or workplace hazards to management.
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Ensure food handling and hygiene procedures are followed by all team members.
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Encourage a positive, team-oriented working environment and lead by example during busy periods.
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Outstanding customer service and guest engagement skills
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Strong leadership skills with the ability to lead by example
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Effective conflict resolution and problem-solving abilities
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Excellent verbal and written communication skills
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Ability to multitask in a fast-paced workplace while maintaining attention to detail
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SALARY
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The salary offered will be $70,000 to $80,000 per annum, negotiated based on your experience.
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