Job Description
Laneway is recruiting on behalf of our client for an experienced ICT Support Officer to join their technology team.
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This is a frontline ICT support role based in Canberra, providing technical assistance to users across Australia and overseas.
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The role is 100% onsite in Canberra, with hands-on support for users, workplace technology and ICT equipment being a key component of the position.
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The Role
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Key responsibilities will include:
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Providing frontline ICT support across hardware, software, network, account and device issues
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Responding to and managing helpdesk requests, incidents and service requests
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Triaging, resolving and escalating issues in line with service levels
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Supporting user accounts, devices, software and ICT asset records
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Assisting with ICT projects, upgrades, testing, rollouts and implementation activities
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Supporting the deployment and maintenance of ICT equipment
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Preparing and maintaining ICT procedures, user guides and knowledge articles
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Liaising with internal stakeholders, vendors and service providers
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Identifying recurring issues and contributing to service and process improvements
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Supporting cyber security controls, patching, access management and incident reporting
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Providing hands-on support for user and workplace ICT equipment
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About You
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You'll ideally have:
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Demonstrated experience providing ICT support, preferably within the Australian Public Service
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Strong troubleshooting and problem-solving skills
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Experience supporting users in a Microsoft on-premises and cloud environment
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Experience with hardware, software, networks,



user accounts and devices
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Strong customer service and communication skills
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Ability to explain technical issues clearly to both technical and non-technical users
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Ability to analyse issues, identify risks and develop practical solutions
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Strong organisational skills and the ability to manage competing priorities
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Experience supporting ICT projects, upgrades or technology rollouts
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A professional and cooperative approach to working with users, colleagues and external providers
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Understanding of ICT security and governance requirements
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Experience with Active Directory
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Experience with Azure AD / Microsoft Entra ID
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Understanding of ITIL principles
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Experience working within an Australian Government or APS environment
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Experience working across Microsoft on-premises and cloud environments
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Security & Location
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Current Baseline security clearance is essential
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Canberra based
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100% onsite — this is not a remote or hybrid position
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Hands-on user and ICT equipment support is a key component of the role
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The Opportunity
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This is a great opportunity for an ICT Support professional looking to work in a customer-focused environment while gaining exposure across ICT operations, projects, infrastructure and security.
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The successful candidate will need to demonstrate strong technical support capability, sound judgement and the ability to work effectively in a busy operational environment.
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Laneway
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We value diverse perspectives, backgrounds, and experiences, and encourage applications from people of all identities, communities, and career journeys.
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📌 Ict Project Officer - 3 Months (Canberra)
🏢 Laneway Talent
📍 Canberra