Job Description
Process Improvement Manager - Procure-to-Pay (P2P)
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Corporate Travel Management – Brisbane QLD
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About the Role
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The Process Improvement Manager – Procure-to-Pay (P2P) is responsible for optimising and strengthening processes across the end-to-end procure-to-pay cycle, with a focus on invoice intake, complex supplier billing validation, payment processing, and financial controls.
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Operating within the Finance Transformation team and reporting to the Head of Finance Transformation, this role partners closely with third-party outsourcers, Service Delivery Managers, and cross-functional operational teams to streamline workflows, align operating models, strengthen governance, and deliver effective, controlled and best-practice payables operations.
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Why CTM?
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As a
globalorganisation,
CTM offers a range of employee benefits, including:
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Travel discounts
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Perkbox– retail, lifestyle, entertainment, health & wellbeing discounts
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Learning & development – access to online learning platforms, including LinkedIn Learning
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Annual Volunteer Day
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Chillout Days – flexible leave days
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Flexible hybrid working
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Purchase up to 2 weeks of additional annual leave
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Paid parental leave
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Sonder – 24/7 wellbeing and Employee Assistance Program (EAP)
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CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.
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CTM is committed torecognisingthe unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply. Come and work for a global award-winning company that values its people, community and technological innovation.
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About You
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Strong knowledge and understanding of finance operations and Procure-to-Pay (P2P) processes
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Structured and detail-oriented approach to work
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Strong process improvement and optimisation capabilities, particularly across invoice-to-pay workflows
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Strong analytical and problem-solving skills
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Ability to identify opportunities to improve efficiency and effectiveness across finance processes
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Strong stakeholder management and relationship-building skills
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Ability to build productive working relationships with outsourced operations partners
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Collaborative approach to working across internal and external teams
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6–8 years of experience in P2P process improvement, accounts payable optimisation, or management consulting (ex-Big 4 / advisory background preferred)
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In-depth expertise in end-to-end P2P, with detailed experience in complex supplier billing structures, invoice matching, and payment execution
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Experience managing operational workflows delivered through BPO partners and Service Delivery Managers
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Experience in the travel or hospitality sector (managing high-volume, variable supplier billings) is highly desirable
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Familiarity with modern P2P engines, invoice capture tools (OCR), and standard ERP general ledgers
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About CTM
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CTM is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We
combinepersonalisedservice
excellence with client-facing technology solutions, with offices across Australia, Current Zealand, Asia, North America and Europe and more than 3,000 employees globally.
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At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind:Connect, Deliver and Evolve.
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📌 Process Improvement Manager - Procure-To-PayP) (Queensland)
🏢 Corporate Travel Management
📍 Queensland