Job Description
AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne. You will resolve escalated complaints and ensure outcomes that align with regulatory requirements and partner SLAs.
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The role involves investigating IDR/EDR complaints, preparing submissions for independent review, and advising stakeholders on resolving issues to improve customer outcomes. This permanent position offers hybrid working arrangements.
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📌 Senior Customer Resolution Specialist - Escalations (New South Wales)
🏢 AIA Australia
📍 New South Wales
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