Job Description
Occupation: Insurance and superannuation
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Location: Melbourne - CBD and Inner Metro suburbs
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Reference: VG/CSGL1
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Job Title – Claims Specialist – General Liability Claims
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Work Type – Full Time, 2 year Maximum Term Contract
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Join VMIA as a Claims Specialist and play a key role in delivering client-centred liability claims management that supports the Victorian public sector. In this role, you'll manage complex claims end to end, collaborate with internal and external stakeholders, and contribute to building a confident and resilient Victoria through best-practice claims solutions.
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Salary Range of up to $150,000 (total remuneration package inclusive of super).
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Hybrid work environment – Enjoy a mix of office and flexible work arrangements with 3 days in our CBD office.
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As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA's purpose of building a confident and resilient Victoria.
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Key responsibilities
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Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
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Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
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Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
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Build and maintain solid relationships with clients, legal providers, mediators, and other stakeholders.
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Manage sensitive and complex client interactions, including mediations and settlement forums.
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Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
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Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
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Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
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Identify trends and insights within claims portfolios to support product development and improved claims responses.
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Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.
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Applications close Thursday 3 September **** at *****pm
#J-*****-Ljbffr

📌 Claims Specialist - General Liability (Victoria)
🏢 State Government Of Victoria, Australia
📍 Victoria