Job Description
Office Manager | Eagle Farm | Run the Office of a Growing Trade Business
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Salary: $75,000 – $90,000 + super
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About OzGrind
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OzGrind is one of Brisbane's leading concrete polishing, grinding, honing and epoxy flooring specialists. We're based in Eagle Farm, with a boutique showroom where customers come to see finishes in person. Established since **** with commercial contracts keeping us strong even when markets are slow.
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We work with builders, commercial clients and homeowners across South East Queensland. We're small enough that your work is visible and your judgement matters, and established enough to offer real stability.
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What you'll own
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The customer experience, end to end. You're the first person builders, homeowners and suppliers deal with — by phone and email. You'll answer their questions with real product knowledge (we'll teach you), guide them through the process, and stay across their job from enquiry to invoice.
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Job flow and coordination. Bookings, schedules, and keeping 8 tradesmen on the same page. When a job shifts, you're the one who knows what that means for everything downstream.
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Quoting support. Measuring off plans and entering data into our quoting software. If you can read a set of drawings you'll pick this up fast; if you can't, we'll train you.
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The office itself. Suppliers, visitors, showroom bookings, and the day-to-day systems that keep the place moving. You'll spot the things that are done inefficiently, and you'll have the authority to change them.
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Your first year
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Months 0-1: Learn the products, the software (ServiceM8),



and how jobs actually move through the business. Take over the front line, with the project manager and our office support close at hand.
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Months 1–3: Run the office independently. With full support from others remotely.
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Beyond: As the business grows, so does this role. The person in this seat becomes the one who knows how OzGrind actually runs, and that's a position we invest in.
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We'll be straight with you about what this job is: it's the whole office, held by one capable person, with a company behind them that answers the phone when they call.
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What we're looking for
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Around 5 years in administration, ideally with a trade or construction business. You already know what a job sheet is, why a late tradesman matters, and how tradies actually communicate. If your experience is from another industry but you've run a busy office end to end, we'll still read your application.
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Reliable. You turn up, you follow through, and when you say something's handled, it's handled. This role only works if the people around you can stop checking.
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Honest. You'll tell us when something's gone wrong before we find out ourselves. We'd take that over a spotless record every day of the week.
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Drive.



You look for the next thing rather than waiting to be handed it. You notice the process that's costing everyone an hour a week, and you fix it.
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Organised by nature. You keep a list, you work the list, and nothing quietly falls off the bottom of it. Loose ends bother you.
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Warm and easy to deal with. Builders, homeowners and suppliers all come through you. You're friendly, you're good on the phone, and people are glad they called.
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You'll also need:
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Genuinely good written English — spelling, grammar, the lot. You'll be writing to clients daily.
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Confidence working solo: self-directed, positive at prioritising, and comfortable making decisions without a supervisor in the room.
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A memory for detail — you'll recall the builder who called Tuesday about the Northgate job, and what he needed.
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Word, Excel and Outlook, and the ability to pick up new systems quickly (we use ServiceM8).
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A forklift licence is a bonus, not a requirement.
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What we offer
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Salary of $75,000 – $90,000 + super
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4pm finish every Friday (Mon–Thu 9–5, Fri 9–4)
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Genuine autonomy — you'll run the office
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Structured support: a project manager you report to, owners who are available, and an experienced office colleague backing you up remotely
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Attractive office with sit-stand desks and a showroom you'll be proud to bring clients into
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Ongoing product and systems training
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A small team where good work gets notice
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#J-*****-Ljbffr

📌 Office Manager (Queensland)
🏢 seek.com.au
📍 Queensland