Job Description
Mayday Recruitment is proud to be partnering with one of Australia's largest and most respected funeral and memorial service providers recruit a Customer Engagement Consultant based in Rhodes.
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This is a unique opportunity for someone seeking meaningful work, helping individuals and families gain peace of mind through prepaid funeral planning. Working within a supportive and collaborative team, you'll engage with customers seeking guidance and information, helping them take the next step in planning ahead for the future.
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If you're an experienced sales or customer service professional who thrives on building relationships, managing meaningful conversations and achieving outcomes, this could be the perfect role for you.
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About the Role
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As a Prepaid Tele-Sales Consultant, you will be the first point of contact for customers enquiring about prepaid funeral services. Operating within a rapid-paced contact centre environment, you'll manage inbound and outbound enquiries, nurture leads, schedule appointments for Prepaid Consultants and support customers throughout their journey.
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This role combines sales, customer service and relationship management, requiring strong communication skills, empathy and a proactive approach to achieving results.
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Key Responsibilities
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Manage inbound enquiries from prospective customers across multiple channels.
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Provide clear, accurate and compliant information regarding prepaid funeral options.
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Conduct outbound calls to warm leads and existing customer databases to identify opportunities and generate appointments.
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Nurture and progress customer enquiries through ongoing phone-based engagement.
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Schedule appointments for Prepaid Funeral Consultants using booking and CRM systems.
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Accurately capture and maintain customer records and interactions.
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Handle customer concerns and escalations professionally and efficiently.
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Work closely with internal stakeholders to maximise appointment attendance and customer outcomes.
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Support customers who wish to purchase prepaid funeral products online.
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Contribute to continuous improvement initiatives and customer experience enhancements.
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About You
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We are looking for someone who:
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Has previous experience in outbound sales, tele-sales, appointment setting or contact centre environments.
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Demonstrates a genuine passion for delivering exceptional customer service.
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Is highly confident speaking with customers over the phone and building rapport quickly.
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Possesses excellent communication and active listening skills.
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Can navigate sensitive conversations with empathy, professionalism and care.
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Has strong organisational skills and attention to detail.
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Is comfortable working with CRM systems, booking tools and Microsoft Office.
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Thrives in a target-driven environment and enjoys achieving results.
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Can manage competing priorities while maintaining a high level of service.
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Brings a positive attitude, resilience and a growth mindset.
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Highly Regarded
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Experience within financial services, insurance, healthcare, aged care, funeral services or other sensitive customer environments.
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Understanding of compliance requirements surrounding financial product sales and marketing.
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What's on Offer
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Permanent full-time opportunity.
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Comprehensive training and onboarding provided.
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Work for one of Australia's leading providers of funeral and memorial services.
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Supportive and collaborative team environment.
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Stable, long-term career opportunity with growth potential.
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Meaningful work that makes a genuine difference to families and communities.
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If you're looking for a rewarding role where no two days are the same and your work has a real impact, we'd love to hear from you.
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📌 Customer Engagement Consultant (New South Wales)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 New South Wales