Job Description
National Manager, Health Services Accreditation
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Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP) have an exciting chance for a National Manager, Health Services Accreditation. AGPAL is the leading provider of accreditation and related quality improvement services to general practices in Australia.AGPAL's subsidiary organisation QIP, established as a result ofa merger between Australia's four major primary care accreditation bodies, delivers comprehensive accreditation and support services across the health and human services continuum.
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The primary role for this position is to manage the day-to-day operations for the delivery of Health and Community accreditation programs.
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Key deliverables of the role:
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High-quality, timely and consistent accreditation services across the Health and Community accreditation programs.
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Strong client retention and renewal outcomes, supported by systematic analysis of client losses, feedback and service performance.
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Trusted relationships with clients, scheme owners, industry bodies and strategic partners such as Australian Dental Association, 'The Y Australia' and Rainbow Health.
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Effective leadership, workload management and capability development for the Client Relationship Officer team.
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Successful implementation of new and revised standards, programs and operational processes including the Safeguarding program.
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Sustainable portfolio growth supported by reliable pipeline, capacity, revenue, margin, quality and risk reporting.
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Knowledge and skills required:
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Previous experience in health, human and/or community services at a management level
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Experience in quality assurance, quality management, accreditation, health/human services and or primary care would be highlydesirable.
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Leadership and people-management experience in client-service, accreditation, certification, quality-assurance or comparable regulated environments.
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Strong operational management skills across planning, service delivery, workload management, performance monitoring and process improvement.
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Ability to build senior stakeholder and client relationships, manage escalations and negotiate practical outcomes.
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Commercial and financial acumen, including budgets, revenue, margin, pipeline analysis and evidence-based resourcing.
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Project and change-management capability, including implementation of new standards, programs, systems or processes.
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Strong written, verbal and interpersonal communication skills, with sound judgement, emotional intelligence and attention to detail.
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Ability to analyse performance data, client feedback and risk information and turn insights into corrective action.
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High digital literacy, including Microsoft 365, CRM systems, databases and reporting tools.
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What we offer:
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NFP Salary Packaging
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Bonus leave (3 days), birthday leave and study leave
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Hybrid working arrangement after probation
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Supportive work workplace
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Apply by 6 September ****
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For enquiries, please send an email to @qip.com.au.
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Note: Successful candidates may be required to obtain police check and working with children check.
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AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.
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📌 National Manager, Health Services Accreditation (Queensland)
🏢 AGPAL and QIP
📍 Queensland