Job Description
The Service Coordinator is responsible for coordinating the delivery of quality care and support services to clients across Caring Your Life's service portfolio. The role focuses on client scheduling and rostering, workforce coordination, subcontractor engagement, client communication, incident escalation, and ensuring continuity of services. The Service Coordinator acts as the primary point of contact for clients and support workers, ensuring services are delivered safely, efficiently, and in accordance with organisational policies, funding requirements, and client preferences.
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We prefer bilingual languages: Chinese, Cantonese and more
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Key responsibilities
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Develop, maintain and manage client service rosters
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Match clients with suitable support workers based on skills, experience, availability, cultural preferences and client needs
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Ensure services are scheduled and delivered according to approved care plans and service agreements
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Provide regular communication and support to clients and their representatives
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Coordinate support worker schedules and availability
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Manage daily roster changes and service adjustments
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Arrange replacement staff when workers are unavailable due to illness, leave, emergencies or other circumstances
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Respond promptly to client enquiries and requests
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Receive and document complaints, concerns, and feedback
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Escalate complex complaints, safeguarding concerns, and unresolved matters to the Head of Operations
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About you
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Experience in rostering, scheduling, or service coordination within community services, disability, aged care, or health sectors
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Strong organisational and time management skills
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Excellent verbal and written communication skills
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Ability to manage competing priorities in a fast-paced environment
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Robust problem-solving and conflict-resolution abilities
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High-level computer literacy and ability to use client management systems
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Ability to work independently and collaboratively within a team
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Understanding of client-centred service delivery principles
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Experience working within NDIS, Aged Care or Support at Home programs
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Knowledge of workforce scheduling systems and CRM/client management software
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📌 Service Coordinator (New South Wales)
🏢 CARING YOUR LIFE
📍 New South Wales