Job Description
Join a Great Team with a Proud Australian Brand!
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Since ****, Silvan Australia has been helping farmers, homeowners, and businesses get the job done with high-quality agricultural machinery, rural lifestyle products, and hardware solutions. As a family-owned Australian company, we're proud of our reputation as an industry leader and the strong relationships we've built over more than 60 years.
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We're looking for an enthusiastic Customer Service Officer to join our friendly National Customer Service Centre in Keysborough.
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You'll be joining a close-knit team of four who enjoy working together, supporting each other, and having a laugh while delivering exceptional service to our customers.
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Why You'll Love Working at Silvan
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Supportive leaders who value your contribution
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Flexible working hours with genuine work-life balance
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Modern head office with free onsite parking
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Staff discounts across the Silvan product range
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Employee Assistance Program (EAP)
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Casual Fridays
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Ongoing training and development opportunities
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Opportunities to attend industry trade shows throughout the year
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Secure, long-term career with an established Australian business
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What You'll Be Doing
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No two days are exactly the same, and that's what makes this role interesting!
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As a key member of our Customer Service team, you'll be:
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Assisting customers via phone and email with enquiries and orders
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Processing customer orders accurately using SAP Business One
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Managing orders from placement through to delivery
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Keeping customers informed with delivery updates and backorder information
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Providing product advice, availability, pricing, and stock information
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Supporting customers, dealers, farmers, and members of the public
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Assisting dealers with our eCommerce platform and online ordering tools
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Working closely with Sales, Warehouse, Production, Purchasing, and Finance teams
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Participating in product training and team development sessions
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Occasionally travelling to trade shows and industry events
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This role operates on a rotating roster between 8:00am and 5:00pm, while maintaining a standard 38-hour work week. So flexibile starts at 8.00am -4.06pm or 9.00am - 5.06pm
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What Makes You a Great Fit?
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You're someone who genuinely enjoys helping people and takes pride in delivering outstanding customer experiences.
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You'll ideally bring:
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Previous customer service experience, preferably within a manufacturing or product-based workplace
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Excellent communication and relationship-building skills
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A positive attitude and a willingness to learn
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Strong attention to detail and accurate data entry skills
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The ability to multitask and stay organised in a busy environment
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Experience using Microsoft Excel and Outlook
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Strong problem-solving skills and a customer-first mindset
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A collaborative approach and enjoyment of working within a close team
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Bonus Points If You Have:
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Experience with SAP
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Ability to read parts diagrams
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Mechanical, agricultural, horticultural, irrigation, or farming knowledge
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Experience supporting dealers, distributors, or technical products
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Ready to Grow Your Career with Us?
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If you're looking for a role where you'll be valued, supported, and given the opportunity to learn and develop, we'd love to hear from you.
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Silvan Australia is proud to be an Equal Prospect Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome.
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📌 Customer Service Officer (Victoria)
🏢 Silvan Australia
📍 Victoria