Job Description
Heidi is on a mission to halve the time it takes to deliver world-class care.
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We believe that by ****, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.
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Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.
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We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.
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With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there.
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The Role
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We're hiring Clinical Template Officers to join our Medical Knowledge Team alongside our regional Customer Success teams to support clinicians using our clinical AI product.
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What you'll do:
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Use your clinical knowledge to review clinical document examples provided by our users and transform them into customisable, high-quality note and document templates that are compatible with Heidi.
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Collaborate with Heidi's Customer Success, Go-To-Market & Medical Knowledge teams to understand new user's clinical requirements and develop current templates during customer onboarding.
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Participate in template training and education initiatives for Heidi's users.
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Develop a deep understanding of Heidi and how our clients use the product in their clinical practice and workflows.
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Engage with current Heidi users directly to optimise & enhance their existing templates and help them to achieve their desired outputs.
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Provide exceptional customer support to our users by promptly triaging and responding to inquiries to resolve their issues and queries.
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Learn to use a wide variety of AI and software tools to help you work more efficiently.
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What we will look for:
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Early career medical, nursing, allied, mental health professionals who are keen to start a career in healthtech with a focus on AI and content. Non-clinicians will not be considered for this role.
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Have at least ***** hours of availability per week (hybrid/remote). Preference will be given to candidates with full-time availability.
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A quick learner who can learn the ropes of Heidi's product, and is able to work autonomously with high levels of accountability.
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Organised individuals who manage their time effectively.
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Highly motivated with strong written and verbal communication skills.
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Prior experience with software tools like Notion, Loom, ChatGPT and Intercom is advantageous, but not required.
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What do we believe in?
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We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
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You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
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We will stop at nothing to improve patient care across the world.
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We design user experiences for joy and ship them fast.
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We make decisions in a flat hierarchy that prioritizes the truth over rank.
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We provide the resources for people to succeed and give them the freedom to do it.
#J-*****-Ljbffr

📌 Clinical Enablement Associate (New South Wales)
🏢 Heidi Health
📍 New South Wales