Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com.
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We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.
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Key Responsibilities
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Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
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Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
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Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
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Implement workflows, business rules, and automation to streamline processes and improve user experience.
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Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
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Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
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Create and maintain comprehensive documentation for processes,



configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
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Assist with upgrades, patches, and recent releases to ensure platform stability and enhancement of functionality.
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Provide training and support to end users and junior team members as needed.
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Required
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Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
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Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.
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Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.
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Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).
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Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.
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Solid understanding of ITIL best practices.
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Experience in working with Agile methodologies.
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Preferred
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ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).
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Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.
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Strong problem-solving and troubleshooting skills.
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Excellent communication and interpersonal skills.
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📌 Servicenow Developer (Canberra)
🏢 Accenture Australia
📍 Canberra