Job Description
Join a growing and dynamicfacilities management and commercial cleaning organisation as a StateOperations Manager, leading a multi-site operational portfolio across NSW. Thisis a commercially focused leadership position suited to an experienced
facilitiesmanagement
or commercial cleaning professional who is passionate about growth,client relationships, operational excellence and driving business performance.
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About Us
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Our client is a growing and
establishedAustralian
organisation operating within the facilities management andcommercial cleaning sector . With a robust focus on service excellence,client relationships and operational performance, they provide tailoredfacilities and cleaning solutions to a diverse portfolio of clients acrossAustralia.
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The organisation is committed to
deliveringconsistent,
high-quality service while building long-term client partnershipsand creating opportunities for continued growth. With an ambitious growthstrategy and a strong focus on people and performance, this is an
excitingopportunity
for an experienced operational leader to make a genuine impactwithin the business.
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Responsibilities
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As the State Operations Manager , you will take ownership of theoverall operational, commercial and people performance of the NSW portfolio.
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Working closely with the Executive Leadership Team, Area Managers andoperational teams, you will drive service excellence while
identifyingopportunities
to grow existing client accounts, strengthen relationships andsupport new business opportunities.
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This is a highly visible leadership role that requires someone who isequally comfortable leading large operational teams, managing key
clientrelationships
and having commercially focused conversations with stakeholders.
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Main Responsibilities:
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State
OperationsLeadership:




Lead the overall operational performance of the NSW portfolio,
ensuringconsistent,
efficient and high-quality service delivery across multiple clientsites.
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Business Growth &Development;: Identify opportunities to grow existing accounts, expand serviceofferings and contribute to new business opportunities, tenders, bids andstrategic opportunities.
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CommercialPerformance:
Take ownership of portfolio financial performance, including
labourproductivity,
budgets, resource utilisation, cost management and
commercialoutcomes.
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Client
RelationshipManagement:
Build and maintain strong relationships with key clients and majoraccounts, acting as a senior escalation point and identifying opportunities into improve retention and expand existing relationships.
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Sales & GrowthStrategy: Work closely with the Executive Leadership Team to develop and executestrategies that support revenue growth, client retention and
portfolioexpansion.
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ContractMobilisation:
Lead the operational transition and mobilisation of new contracts,ensuring appropriate workforce structures, resources and processes are in placefrom commencement.
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Leadership &People; Development: Lead, coach and develop Area Managers and operational leaders,
buildingaccountability,
capability and a high-performance culture across the state.
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OperationalImprovement:
Monitor operational performance and implement initiatives that
improveproductivity,
service quality, efficiency and customer outcomes.
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Workforce Management: Ensure labourdeployment,



workforce planning and operational structures remain
commerciallysustainable
and aligned with portfolio requirements.
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Risk, WHS &Compliance;: Maintain strong oversight of WHS, compliance, risk and
contractualobligations
across the portfolio.
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Reporting &Strategic; Planning: Provide accurate reporting on operational, financial, workforce andclient performance while contributing to broader business strategy andcontinuous improvement initiatives.
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Your Profile
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Theideal candidate will be an experienced State Manager, Operations Manager,Regional Manager or Senior Operations Leader with a strong background incommercial cleaning, facilities management or a similar contracted
serviceenvironment.
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Youwill be commercially minded, sales and growth focused, and passionate aboutbuilding strong client relationships while delivering operational excellence.The successful candidate will have a proven ability to lead
geographicallydispersed
teams, manage labour-intensive operations and identify opportunitiesto grow existing accounts and win new business.
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Essential: Demonstrated experience leadingmulti-site operations within commercial cleaning, facilities
management,property
services or a similar contracted service environment.
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Strong preference for candidates withdirect experience in commercial cleaning or facilities management.
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Strong commercial acumen,
includingexperience
managing labour, budgets, productivity and financial performance.
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Sales and growth focused, with ademonstrated ability to identify opportunities, grow existing client accountsand contribute to new business development.
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We are offering an excitingfull-time permanent opportunity for an experienced State Operations Managerbased in Peakhurst, NSW.
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📌 State Operations Manager Nsw (New South Wales)
🏢 Adecco Australia Group
📍 New South Wales