Job Description
At Anglicare Sydney, every purchase helps make a difference. Our retail stores do more than sell quality pre-loved goods-they support life-changing services for individuals, families and communities across New South Wales.
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For over 170 years, Anglicare has been serving people in need, enriching lives and strengthening communities through compassionate, values-driven care.
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Our vision is simple yet powerful:
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Jesus Christ honoured, lives enriched and communities strengthened.
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About the role
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As Shop Manager, you'll be responsible for the day-to-day operations of the store, leading a dedicated team of volunteers, delivering an exceptional customer experience and ensuring the shop operates safely, efficiently and profitably.
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You'll create a welcoming environment for customers and volunteers while helping maximise store performance to support Anglicare's mission.
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In this role you'll
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Lead the day-to-day operations of the retail store, ensuring a welcoming, safe and well-presented environment.
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Recruit, support, train and recognise volunteers, fostering a positive and inclusive team culture.
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Deliver outstanding customer service and create an enjoyable shopping experience for every customer.
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Drive shop performance through effective merchandising, stock presentation, pricing and inventory management.
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Manage cash handling, daily banking and financial administration in accordance with organisational procedures.
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Build strong relationships with the local community, parishes and community organisations to promote the store and Anglicare's services.
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Identify opportunities to connect customers with Anglicare services where additional support may be needed.
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Maintain a safe workplace by ensuring compliance with Work Health and Safety requirements.
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Contribute to continuous improvement through accurate reporting, administration and implementation of operational procedures.
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About you
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You're an experienced retail leader who enjoys motivating people, delivering exceptional customer service and making a positive difference in your community.
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Experience in retail, customer service or store management.
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Previous experience leading or supporting staff and/or volunteers.
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Strong customer service and communication skills.
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A passion for visual merchandising and creating engaging retail displays.
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Experience with cash handling, stock control and store operations.
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Strong organisational skills and the ability to manage competing priorities.
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A collaborative approach with excellent relationship-building skills.
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A commitment to Anglicare's Christian values and purpose.
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Demonstrated retail experience.
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Previous leadership or supervisory experience.
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National Police Check (or willingness to obtain).
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Ability to work flexible retail hours, including weekends where required.
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Join one of Australia's most respected Christian organisations and lead a retail store that creates lasting community impact.
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Salary packaging to maximise your take-home pay.
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Ongoing learning and development opportunities.
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A supportive, values-driven team setting.
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The opportunity to lead and inspire a passionate volunteer team.
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Meaningful work where every sale supports people in need.
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Ready to make a difference?
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If you're passionate about retail, enjoy leading people and want your work to have a lasting impact on the community, we'd love to hear from you.
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📌 Shop Manager (New South Wales)
🏢 Anglicare Sydney
📍 New South Wales