Job Description
Lead a great front-of-house team in a busy, growing healthcare workplace where patient experience really matters.
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Kinkaya Health is looking for an experienced medical administration professional to step into a newly created Support Lead role at our Innaloo clinic.
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This is an ideal opportunity for an experienced medical receptionist, senior administrator, 2IC or team leader who enjoys being hands-on with the team, solving problems and creating calm and consistency in a busy clinical environment.
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This is not a traditional Practice Manager position. You won't be responsible for payroll, bookkeeping, formal HR or complex Medicare claiming. Instead, your focus will be on supporting our administration team, coordinating the day-to-day operation of the clinic and helping us continually improve the experience we provide to patients and families.
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Kinkaya Health is a purpose-built healthcare service in Innaloo with a strong focus on children and families. Our services include walk-in urgent care, general practice and access to on-site X-ray and pathology. We aim to provide an exceptional experience for patients and carers from their first point of contact with us.
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About the role
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Reporting to the Operations Manager and working alongside our Medical and Nursing Leads, you will be the day-to-day point of support for our administration team.
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Provide daily leadership, guidance and practical support to the reception and administration team.
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Coordinate the fortnightly support roster, shift changes and short-notice cover.
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Support smooth patient flow and step onto the front desk during busy periods.
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Help staff manage difficult patient interactions and resolve routine front-desk concerns.
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Train, orient and support new team members.
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Maintain high and consistent standards across reception and administration.
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Run daily team handovers and ensure important operational information reaches the team.
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Monitor completion of key daily administrative processes. Identify workflow problems and opportunities to improve the patient journey.
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Work with the Operations Manager to capture, simplify and improve the practical processes used by the administration team.
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Help embed new systems, processes and ways of working across the clinic.
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About you
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We're looking for someone who is steady, approachable and organised - someone people naturally turn to for help, but who is also comfortable setting expectations and having constructive conversations when needed.
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Strong experience in medical reception, medical administration or practice support.
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Experience working directly with patients and handling point-of-service billing.
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Previous team leader, senior receptionist, 2IC or coordination experience is highly regarded.
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Confidence supporting, coaching and training other team members.
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Excellent communication and interpersonal skills.
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Strong organisational skills and the ability to prioritise in a busy environment.
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Good judgement about what you can resolve yourself and when something needs to be escalated.
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Experience with practice management software; Best Practice Premier experience would be highly regarded.
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Rostering experience would be an advantage.
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Sound understanding of patient privacy and confidentiality. An interest in improving processes and documenting explicit, practical ways of working.
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Why join Kinkaya?
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This is a genuine step-up opportunity for an experienced medical administrator who is ready to lead while remaining close to the team and patients.



You'll work alongside the team, not above it.
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Clear responsibility and defined decision-making boundaries.
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Dedicated protected time away from the front desk for procedure and process improvement work.
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Regular one-to-one support from the Operations Manager.
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Opportunity to work alongside Medical and Nursing Leads.
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Funded frontline supervision or leadership development.
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A purpose-built clinic and a patient-first culture.
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Kinkaya is a purpose-built urgent care clinic for kids and young adults in Innaloo, Perth. Doctor-led, founder-owned, private billing. No corporate. Founded by Drs Smriti Shah and Justin Withnall, two emergency-experienced clinicians, husband and wife, and parents. Real acuity with paediatric-trained nurses, on-site x-ray, pathology, and fracture clinic. 8am to 10pm clinic. No nights, no on-call, no stints. Structured hourly pay plus a flat per-patient. The belief that shapes every decision: the best care for kids comes when expertise combines with family values. Care like family.
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Kinkaya is a purpose-built urgent care clinic for kids and young adults in Innaloo, Perth. Doctor-led, founder-owned, private billing. No corporate. Founded by Drs Smriti Shah and Justin Withnall, two emergency-experienced clinicians, husband and wife, and parents. Real acuity with paediatric-trained nurses, on-site x-ray, pathology, and fracture clinic. 8am to 10pm clinic. No nights, no on-call, no stints. Structured hourly pay plus a flat per-patient. The belief that shapes every decision: the best care for kids comes when expertise combines with family values. Care like family.
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Medical Administrator?
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How much notice are you required to give your current employer?
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