About the Role
Join a agile Federal Government team dedicated to delivering essential client services and operational support.
As an APS3 Client Service Officer, you will serve as a key point of contact for clients, service providers and key stakeholders, handling enquiries related to health, medical and support services.
Key Responsibilities
Customer Service & Communication: Respond to client and stakeholder enquiries via telephone queues and approved channels, providing accurate policy information, cover options and general service details in line with agency guidelines and privacy requirements.
Transaction & Application Processing: Complete routine policy servicing, process treatment requests, manage updates, renewals, cancellations and check treatment eligibility within delegated authorities.
Records & Workload Management: Maintain accurate, complete records of all client interactions and transactions in agency systems while managing assigned workload priorities and reporting requirements.