Job Description
Sick of booking point to point travel? Use your knowledge & travel experience in a current way!
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No two days are the same in this exciting MICE travel management role
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Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.
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About The Opportunity
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Based in North Sydney, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.
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A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.
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A Successful Applicant Will
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Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E;
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Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
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Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
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Be an excellent communicator and maintain a high level of professionalism
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Have excellent time management skills and ability to multitask to meet deadlines
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Have excellent project management skills
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Show an adaptability to changing work environments and stakeholder requirements
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Work as a team member or individual to complete all related project functions related to servicing the client.
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Maintain favourable working relationships with key internal and external stakeholders
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Demonstrate a proactive approach in providing solutions to complex logistical challenges
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Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
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Based in North Sydney
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All About You
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GDS: SABRE - essential
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Microsoft Office skills - specifically excel - essential
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Major airline group booking platforms - experience preferred
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Event Management Technology - Events Air/Cvent experience preferred
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Previous Group Travel /MICE experience (3 Years) preferable
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Previous experience in customer facing roles
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What's In It For You?
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First Year OTE $90,000 - $100,000 (comprising $55,000 base + uncapped monthly incentives) + super
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Initial training wage set at $75,000pa in place for your first 6 months to ensure a great foundation
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Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd
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Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
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Development:Individualised
Learning & Development pathway options
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Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
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Exclusive Staff
Discounts:Accessible
via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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Travel
Discounts:Including
family and friends - flights, hotels, tours, cruises, travel insurance and more
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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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Mental Health:Support and Employee Assistance Program for staff and family
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Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****, Sydney in ****)
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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
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#J-*****-Ljbffr

📌 Group Travel Manager - North Sydney, Nsw (New South Wales)
🏢 Flight Centre Travel Group
📍 New South Wales