Level 2 IT Support TechnicianKyanite Solutions Pty Ltd | Darwin, NT | Hybrid Work Available
Kyanite Solutions is a Darwin-based Managed Service Provider supporting small to medium businesses nation-wide.
We provide managed IT services, technical support, cybersecurity uplift, technology procurement and consulting services to a growing customer base across a range of industries.
We are looking for an experienced Level 2 IT Support Technician to join our team.
This role would suit someone who already has solid helpdesk experience, enjoys problem-solving and is ready to take the next step in their IT career.
This is not an entry-level role.
We are looking for someone who can hit the ground running, confidently support end users, manage day-to-day technical issues and assist with onsite and remote support across multiple client environments.
About the RoleAs a Level 2 IT Support Technician, you will be responsible for providing practical, reliable and qualified IT support to our managed service clients.
You will work across a mix of remote helpdesk support, onsite visits, Microsoft 365 administration, device support, networking troubleshooting and general IT service delivery.
You will be part of a small, supportive team where your contribution matters and where you will have the opportunity to keep developing your technical skills.
Key ResponsibilitiesYour duties will include:
Providing day-to-day helpdesk support to business customers
Troubleshooting Windows, Microsoft 365, email, device and network issues
Supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive and Intune
Assisting with user onboarding, offboarding and access management
Performing onsite support visits for customers across Darwin and surrounding areas
Configuring and supporting laptops, desktops, printers, mobile devices and networking equipment
Assisting with endpoint management,



security configuration and device compliance
Supporting basic cybersecurity controls, including MFA, endpoint protection, phishing awareness and access control
Documenting work clearly in our ticketing and documentation systems
Escalating complex issues where required while taking ownership of assigned tasks
Assisting with project work, deployments, migrations and system improvements
Required Skills and ExperienceThe successful candidate will have:
Fluent written and spoken English, along with valid Australian working rights.
Must be currently residing in Darwin, Northern Territory, or the immediate surrounding area
Minimum 2 to 3 years' experience in a helpdesk, IT support, or similar technical support role
Current full driver's licence and ability to attend onsite client support visits
Strong working knowledge of the Microsoft 365 suite
Experience administering Exchange Online, SharePoint, OneDrive, Teams and Intune
Experience with Windows desktops, laptops and general business IT environments
Experience with Windows Server administration
Basic networking knowledge, including DNS, DHCP, TCP/IP, VPNs, routers, switches and wireless networks
Ability to troubleshoot network, device, user access and Microsoft 365 issues
Understanding of basic cybersecurity concepts and best practices
Experience using remote support tools
Experience using or supporting Linux distributions
Strong troubleshooting skills and the ability to work through issues logically




Good communication skills and the ability to support users with varying levels of technical knowledge
A professional, reliable and customer-focused attitude
Ability to work independently and as part of a team
CompTIA A+ certification, or equivalent demonstrated technical experience
Highly Regarded ExperienceThe following experience would be beneficial, but is not essential:
VoIP phone systems
Microsoft 365 Defender Admin
Microsoft Power Automate
Microsoft Power Apps
AWS services
Firewall and router configuration
Backup platforms
Remote monitoring and management tools
Working in an MSP environment
About YouYou are someone who enjoys IT, takes pride in solving problems properly and wants to continue growing your technical capability.
You are comfortable speaking with customers, explaining technical issues in plain English and taking ownership of support tickets from start to finish.
You do not need to know everything, but you do need to be proactive, willing to learn and capable of working in a fast-moving managed services environment.
What We OfferKyanite Solutions offers:
Hybrid working opportunities
Relaxed and supportive office environment
Flexible working arrangements
Paid upskilling and professional development
Yearly bonus opportunities
Exposure to a wide range of technologies and customer environments
Opportunity to grow with a local MSP
Supportive team culture with a focus on practical outcomes and continuous improvement
How to ApplyPlease apply directly through SEEK by submitting your resume and a short cover letter outlining your previous IT support experience, your current Darwin-based availability and why you would be a good fit for Kyanite Solutions.
Applicants must be currently residing in Darwin, NT, as this role requires onsite client visits and local support.
For any questions about the role, you can contact Donna at ******.

📌 It Technician (Darwin)
🏢 KYANITE SOLUTIONS
📍 Darwin