Job Description
Before you get started, a quick heads‐up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It's designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.
n
Customer Service Officer (Communities)
n
If you're the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you'll feel right at home with us.
n
About the Role
n
You'll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you'll help ensure every interaction ends on a positive note. You'll work across multiple sites, using telephony and CRM systems with confidence and care.
n
What We're Looking For
n
n
Customer de‐escalation experience - You know how to steady the ship when conversations get tough.
n
CRM confidence - You're comfortable jumping between systems.
n
Fast‐paced background - Call centres or busy retail floors are familiar territory.
n
KPI experience - You understand targets and enjoy meeting them.
n
Strong people skills - You bring empathy and professionalism to every interaction.
n
Problem‐solving ability - You think clearly and act quickly.
n
Team mindset - You collaborate well across multi‐site teams.
n
Attention to detail - You keep things accurate and organised.
n
n
If your background is in retail, hospitality or customer service? Fantastic. Your people skills,



resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.
n
What You'll Be Doing
n
n
Understanding customer needs and scheduling appointments with care.
n
Processing information accurately - You keep everything consistent and reliable.
n
Learning quickly - New systems and processes don't throw you off.
n
Meeting objectives - You take action and aim high.
n
Staying composed under pressure - Even on the busiest days.
n
Adapting to change - You stay steady as things evolve.
n
Upholding our values - Professional, respectful and aligned with our culture.
n
n
Benefits You'll Enjoy
n
n
Option to purchase additional leave
n
Discounted health insurance
n
Car leasing packages
n
Paid parental leaveService recognition
n
Opportunities to explore different APM Group Human Services brands and grow your career
n
n
This role requires standard pre‐employment checks, including an NDIS Worker Screening Check and a National Police Check.
n
We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.
n
At APM, we celebrate diversity and are committed to creating an inclusive workplace for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
n
If you're ready to make a meaningful impact and build a career you're proud of, we'd love to hear from you.
n
Applications will be reviewed as they are received.
#J-*****-Ljbffr

📌 Customer Support Officer (Perth)
🏢 Apm
📍 Perth