Job Description
Customer Service Officer (Night Shift) – Adelaide
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Location: Adelaide CBD, SA
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Company: BGIS, National Operations Centre
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Employment Type: Part-Time, Permanent
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Salary: $70,000 + Superannuation (inclusive of shift loadings, excluding public holiday penalties)
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Shift Pattern: 10-hour night shifts on a rotating roster of 4 nights on 4 nights off, (8:00pm–6:00am or 9:00pm–7:00am). Following successful completion of training, this role can be performed 100% remotely from home.
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We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
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Education, Experience & Skills
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Essential:
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Previous experience working in a Customer Service Centre, Contact Centre, Helpdesk, or Service Coordination environment.
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Strong understanding of customer service principles and service delivery expectations.
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Experience engaging with internal and external stakeholders at multiple levels.
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Professional telephone manner with strong listening, questioning, and problem-solving skills.
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Excellent attention to detail and data accuracy.
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Strong keyboard, administration, and multitasking skills.
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Proficiency in Microsoft Office including Word, Excel, Outlook, and internet-based platforms.
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Experience using CMMS or service management systems.
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Ability to work autonomously and prioritise tasks effectively.
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Minimum EF SET Level B2 Upper Intermediate English proficiency.
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High School Certificate or equivalent.
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Desirable:
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Certificate IV in Customer Service or a related qualification.
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Experience dispatching work orders within facilities management, maintenance, trade services, or property environments.
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Experience working within a KPI-driven operational environment.
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Exposure to after-hours or overnight service coordination environments.
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Key Responsibilities
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Respond to incoming client calls, emails, and service requests.
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Log, prioritise, and manage maintenance requests through CMMS platforms.
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Coordinate contractors, facilities teams, and service providers to ensure timely resolution of issues.
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Manage urgent and critical work requests in accordance with established processes and contractual requirements.
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Provide accurate updates to stakeholders regarding service requests and work order status.
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Maintain detailed records, customer information, and work order documentation.
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Monitor service delivery against KPIs and response time requirements.
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Support reporting activities and administrative tasks as required.
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Liaise with internal teams and service providers to assist with fault diagnosis and work allocation.
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Deliver exceptional customer service while maintaining compliance with BGIS systems, procedures, and policies.
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Workplace Flexibility
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To support your onboarding and development, this position will initially be based from our Adelaide CBD office,



conveniently located close to public transport, cafés, and local amenities.
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Following successful completion of training, the role offers the chance to work 100% remotely from home, while continuing to support a national portfolio through overnight operations.
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Why Join BGIS?
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BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.
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Key Benefits Include:
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Spot recognition vouchers and $2,000 employee referral bonus.
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Access to Flare for discounts across retailers, energy, utilities & much more!
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Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.
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AFR Best Places to Work **** & ****.
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Winner of Inspiring Workplaces Award ****.
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Endorsed by Work180 as an employer of choice for women.
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Career progression through secondments & internal mobility.
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Health perks including EAP, wellness programs & flu vaccinations.
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Recognised by WORK180 as a Top 5 Employer for career development opportunities.
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Eligibility
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To be successful in the role, applicants must have full working rights in Australia.
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BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
#J-*****-Ljbffr

📌 Customer Service Officer (South Australia)
🏢 Bgis
📍 South Australia