Job Description
Full-time | Harrisdale and Forrestdale Campuses
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Carey Baptist College is looking for an ICT Support Officer to join our ICT team and provide responsive, practical technical support to our staff and students across our campuses.
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This is a hands-on role suited to someone who enjoys solving problems, helping people and building their technical skills in a supportive team environment.
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About the role
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Working as part of the ICT team, you will be one of the first points of contact for day-to-day technology support across the College.
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Your responsibilities will include:
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providing technical support to staff and students;
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troubleshooting common hardware, software and device issues;
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installing, configuring and maintaining ICT hardware, software and peripherals;
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logging and managing support requests through our ITSM system;
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coordinating device repairs and liaising with suppliers where required;
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escalating more complex technical issues to senior ICT staff; and
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contributing to improvements in the way we deliver ICT support.
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The role is primarily based across our Harrisdale and Forrestdale campuses, with occasional work at our Canning Vale office where required.
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About you
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We're looking for someone who is approachable, reliable and enjoys helping others with technology.
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You'll ideally bring:
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a Certificate I, II or III in Information Technology,



relevant entry-level industry certification, or equivalent practical experience;
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foundational knowledge of Mac, iOS and Chrome operating systems;
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an ability to troubleshoot routine technical issues and know when to ask for help;
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good written and verbal communication skills;
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a robust customer service mindset; and
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a willingness to learn and continue developing your technical skills.
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Previous experience in an ICT helpdesk, technical support or customer service environment would be an advantage.
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Just as importantly, you'll be someone who can work positively with staff and students and contribute to a collaborative ICT team.
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Why Carey?
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Carey is more than a workplace. We are a community of people working together to serve our students, families and the broader community.
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Our values of kindness, courage, respect, humility and integrity shape how we work and how we treat one another.
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For someone beginning or developing their career in ICT, this role provides the opportunity to gain practical experience across a diverse technology environment while learning from experienced ICT professionals.
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Carey Baptist College is committed to providing a child safe environment. The successful applicant will be required to meet the College's child safety and pre-employment screening requirements.
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📌 Ict Support Officer (Perth)
🏢 Carey Baptist College
📍 Perth