Job Description
Join the Dynaflow Team | NSW Head Office
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Dynaflow is Australia's leading specialist in laboratory fume risk control, providing the design, manufacture, installation, testing, maintenance and servicing of laboratory fume cupboards, extraction systems, and specialised ventilation solutions. Since ****, we have built a reputation for innovation, safety and technical excellence, delivering projects and services throughout Australia and internationally.
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Must be an Australian Citizen
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Service Operations Coordinator
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A key operational role responsible for coordinating service technicians, managing client relationships, scheduling works, maintaining compliance requirements and supporting business growth. We are looking for a proactive professional with outstanding communication skills, strong organisational abilities and experience coordinating technical service teams. Need 5yrs experience.
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Responsibilities and Accountabilities
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Assist with the Scheduling technician's monthly works
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Quoting service testing and repair works to gain compliance
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Operate efficiently and provide service and customer support during field visits in accordance with the relevant standards
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Diagnose errors and determine proper solutions over a variety of issues
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Produce accurate, timely and detailed reports. With monthly reporting to the manager
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Work in accordance with Dynaflow policies and procedures.
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Maintain the NSW service compliance to ISO*****, ISO ***** and ISO****
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Provide all necessary information to administration accurately and on time.
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Promote positive client and staff relationships
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Maintain client portal compliance
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Oversee the activities and performance of technicians to ensure compliance with quality outcomes and requirements
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Act as the central point of contact and communicate service status adequately to all participants
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Maintain a safe, secure and healthy work environment and culture by following and enforcing standards and procedures; complying with legal requirements
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Maintain an annual service calendar
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Manage the administration and resources for service
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Positive client relationships and proactive reporting
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Maintain an orderly workflow according to priorities
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Promote service sales to achieve set budgets and targets
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Complete toolbox meetings with technicians
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Qualification/Requirements
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Proven Coordinator experience in HVAC, fume extraction or similar technical industries
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Extensive experience in technical maintenance and repairs
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Proficiency in verbal/written English
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Excellent written and verbal communication skills
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Solid organisational skills including attention to detail and multitasking skills
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Accurate estimate and quoting
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Robust client-facing and communication skills
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Advanced troubleshooting and multi-tasking skills
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Capable at working autonomously or within teams
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Available for regional and interstate travel on occasions
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Must have a current car driver's license.
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Must be an Australian citizen and able to obtain a Police Clearance check and have clearance to work in schools and Defence sites.
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Must be able to pass a standard medical checkup.
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Experience in coordinating a team of tradespersons.
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Remuneration
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6 months orientation and evaluation period
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Salary base role
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Phone and laptop
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Competitive hourly rate for the right candidate
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Dynaflow Pty Ltd
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#Hiring #NSWJobs #ElectricianJobs #ServiceTechnician #Installer
#ServiceCoordinator
#Careers #Dynaflow #SydneyJobs #TradesJobs #EngineeringJobs #NowHiring
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📌 1 X New Role, Join Dynaflow | Service Operations Coordinator | Vehicle/Allowance + Super (New South Wales)
🏢 Dynaflow(Australia
📍 New South Wales