Job Description
Exciting opportunities for career growth to replace Opportunities to grow as the business continues to expand.
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If you work in customer service within the building or window industry, you'll know the role is about far more than answering phones.
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It's about solving problems, helping customers keep projects moving, and working with a team that understands the pace of the industry.
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At Southern Star Windows & Doors, our business is growing - and that growth is creating opportunities within our Customer Service team.
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We are currently looking for an experienced Customer Service Representatives to join our team as we continue to expand.
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Attractive salary package.
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Monday to Friday hours.
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Exciting opportunities for career growth to replace Opportunities to grow as the business continues to expand.
n
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If you work in customer service within the building or window industry, you'll know the role is about far more than answering phones.
n
It's about solving problems, helping customers keep projects moving, and working with a team that understands the pace of the industry.
n
At Southern Star Windows & Doors, our business is growing - and that growth is creating opportunities within our Customer Service team.
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We are currently looking for an experienced Customer Service Representatives to join our team as we continue to expand.
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About Us
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Southern Star is one of Australia's leading manufacturers of timber and aluminium windows and doors.
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Our Group includes:
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Southern Star Aluminium Windows & Doors
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Canterbury Timber Windows & Doors
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Southern Star Glass
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Mana Doors
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Over many years we've built robust relationships with builders of all sizes, and homeowners across Australia, and demand for our products continues to grow.
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As a result, we are expanding our customer service team to ensure we continue delivering the level of support our customers expect.
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The Role
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Customer Service sits at the centre of our business.
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Our team works closely with customers, production and internal teams to ensure projects run smoothly and questions are answered quickly.
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Your day will involve:
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Responding to customer enquiries via phone and email
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Helping customers with product information and order details
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Working with customers to keep their projects running smoothly
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Investigating and resolving issues quickly and professionally
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Working closely with production and internal teams to get things done
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Keeping accurate records of interactions and updates
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Building strong relationships with our customers who rely on us
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It's a fast-moving environment where clear communication and good judgement make all the difference.
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What We're Looking For
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We're looking for people who take pride in their work and enjoy helping customers.
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Ideally you will have:
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Experience in a customer service role, within window and door manufacturing, construction or the building industry
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Strong communication skills and confidence speaking with customers
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The ability to stay organised and solutions-focused in a busy environment
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A genuine team mindset — we support each other here
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Solid computer skills and comfort using systems and software
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Industry experience is highly valued, but attitude and approach matter just as much.
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Why People Join Southern Star
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People join Southern Star because they want to be part of a business that is stable, growing and focused on the long term.
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A supportive and experienced team environment
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A well-established Australian manufacturing business
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Ongoing training and development
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Opportunities to grow as the business continues to expand
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Competitive salary based on experience
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Interested?
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If you're working in customer service and would like to be part of a growing Australian manufacturer with a strong future, we'd love to hear from you.
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📌 Customer Service Representative (Victoria)
🏢 Southern Star Group
📍 Victoria