Job Description
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Initial 12 & 18 month contract fixed term contract with potential to extend
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Hybrid working, 1 day a week in the office
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Up to $80k+ super
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Join an organisation committed to creating a more sustainable future by reducing waste and supporting effective sustainability schemes.
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About the role:
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Build and maintain strong relationships with key customers and stakeholders, including suppliers, exporters and material recovery facility operators.
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Deliver a high-quality customer experience by understanding customer needs and providing timely, tailored support across the customer journey.
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Manage numerous customer enquiries and requests ensuring matters are accurately recorded and followed through.
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Educate and support customers to understand their obligations and navigate relevant compliance requirements.
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Investigate customer issues and feedback, identifying opportunities to improve service delivery and customer outcomes.
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Use solid communication,



negotiation and conflict resolution skills to manage challenging customer interactions and de-escalate issues where required.
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Maintain accurate customer records and interactions within CRM systems, ensuring information is handled confidentially and appropriately.
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Work collaboratively with internal teams, technical specialists and government stakeholders to resolve issues and maintain consistent service standards.
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About you:
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Diploma in Customer Service or Certificate in Customer Engagement preferred.
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Strong verbal and written communication skills.
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Previous experience in a highly regulated customer service environment.
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Strong conflict resolution and issue management skills.
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Experience maintaining accurate customer records, including proficiency with CRM systems.
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Proficiency in Microsoft Office applications.
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#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Charterhouse
📍 New South Wales