Job Description
Expression of Interest - Assistant Front Office Manager | The Star Brisbane
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Expression of Interest - Assistant Front Office Manager | The Star Brisbane
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The Star Brisbane is seeking expressions of interest from passionate hospitality leaders to join The Star Grand Hotel as an Assistant Front Office Manager.
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Reporting to the Front Office Manager, you will play a pivotal role in leading daily Front Office operations, ensuring every guest receives exceptional service from arrival through to departure. You will inspire and develop a high-performing team, drive service excellence, and oversee operational performance while identifying opportunities to enhance the guest experience and maximise revenue.
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This is an exciting chance for a motivated leader to make a meaningful impact in a fast-paced luxury hotel environment, where guest satisfaction, team engagement, and operational excellence are at the heart of everything we do.
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Why You'll Love It Here:
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Free buffet meal every shift
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Fresh uniform daily, laundered on property
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Discounted city parking
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Up to 30% off dining & accommodation at The Star Brisbane venues
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24/7 rostered shifts available
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What We're Looking For:
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Previous supervisory experience in a Front Office, Reservations, or customer service environment.
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Proven ability to lead, coach, and develop high-performing teams.
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Excellent verbal and written communication skills with a guest-first mindset.
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Proficiency in hotel property management systems (Opera PMS and Opera Cloud) and Microsoft Office applications.
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Multilingual skills and experience within a luxury or five-star hotel setting highly regarded.
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About The Star Brisbane
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The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.
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We're all about inclusion.
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At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well‐being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a **** Platinum Employer by the Australian Workplace Equality Index.
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Ready to shine?
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📌 Expression Of Interest - Assistant Front Office Manager | The Star Brisbane (Queensland)
🏢 The Star Gold Coast
📍 Queensland