Job Description
About Metropolitan Memorial Parks:
n With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.
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About the Role:
n We are seeking a dedicated and compassionate Family Consultants to join our team at Rookwood General Cemetery located at Rookwood and Woronora Memorial Park located in Sutherland NSW.
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As a key point of contact for families, you will provide expert guidance and support in navigating our range of burial and memorialisation services.
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This role is primarily desk-based, with a strong focus on meeting with families, managing enquiries, and delivering a high standard of customer care, while also supporting on-site family needs as required.
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As a Family Consultant, you play a critical role in delivering both exceptional service and achieving sales outcomes, while maintaining the highest standards of professionalism, sensitivity, and compliance.
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Key Responsibilities:
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Build and manage relationships with families to understand their needs and preferences
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Provide compassionate, informed guidance to families across burial and memorialisation options
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Deliver exceptional customer service, presenting products and services in a professional and respectful manner
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Identify and act on sales opportunities, working towards individual and team sales targets
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Prepare contracts and documentation, ensuring accuracy and compliance with organisational requirements
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Maintain accurate records and customer information in internal systems
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Provide administrative support, including quotations, invoicing, receipting, and follow-ups
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Ensure all interactions are conducted with cultural awareness, confidentiality, and sensitivity
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Contribute to a safe working environment by adhering to Workplace Health and Safety requirements
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Work collaboratively with team members and support broader site operations as required
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Requirements:
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Proven experience in customer service and/or sales (essential)
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Solid written and verbal communication skills, with the ability to build trust and rapport with a diverse range of families
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Demonstrated ability to manage sensitive conversations with empathy and professionalism
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Ability to work both autonomously and as part of a team
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High level of attention to detail and administrative capability
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Strong computer skills, including experience in Microsoft Office and CRM systems
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Current Driver's Licence
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Flexibility, resilience, and the ability to manage competing priorities in a dynamic environment
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📌 Family Consultant (New South Wales)
🏢 Metropolitan Memorial Parks
📍 New South Wales