Job Description
Level 2 Service Desk Analyst | 3-Month Contract | Parramatta
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Sirius Technology is working with a well-established Australian organisation to recruit two experienced Level 2 Service Desk Analysts for an initial 3-month contract. These roles have been created to strengthen the existing support team while permanent recruitment is underway, with a genuine opportunity to transition into a permanent position for high performers.
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This is a Microsoft-centric environment where you'll be providing Level 2 desktop and Office 365 support, managing service desk tickets, resolving end-user issues, and delivering an outstanding customer experience. The client is looking for proactive individuals who enjoy solving problems, take ownership, and thrive in a fast-paced support setting.
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Responsibilities
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Provide Level 2 technical support across a Microsoft-based environment.
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Troubleshoot and resolve Office 365, desktop, hardware and software issues.
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Manage and prioritise service desk tickets through to resolution.
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Deliver first-call resolution wherever possible while maintaining excellent customer service.
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Escalate complex issues appropriately and work collaboratively with wider IT teams.
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Continuously identify opportunities to improve support processes and user experience.
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Skills
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Previous experience in a Level 2 Service Desk or Desktop Support role.
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Strong knowledge of Microsoft 365 (Office 365) and Windows desktop environments.
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Experience using ITSM/service desk ticketing systems.
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Excellent troubleshooting and problem-solving skills.
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Outstanding communication and customer service abilities.
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Proactive, curious and self-motivated approach with a strong sense of ownership.
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Benefits
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Initial 3-month contract with strong potential to convert to a permanent position.
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Hybrid working arrangement (2 days per week in the office).
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Modern office located in Parramatta, just a short walk from the train station.
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Standard business hours (9:00am - 5:00pm, Monday to Friday).
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Join a collaborative and supportive IT team.
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Immediate start available.
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Interview Process
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Stage 1: Head of IT & HR Interview
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Stage 2: Final Interview (if required)
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If you're an experienced Service Desk professional with strong Microsoft 365 skills and a passion for delivering exceptional customer support, we'd love to hear from you.
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📌 Serivce Desk Engineer Level 2 (New South Wales)
🏢 Sirius People
📍 New South Wales