Job Description
We are Tasmanians who proudly operate Hadley's Orient Hotel and The Old Woolstore Apartment Hotel, featuring over 300 accommodation rooms with a variety of food and beverage outlets and a long history of providing warm hospitality. The Old Woolstore Apartment Hotel is a multiple award-winning accommodation hotel. We are conveniently located near Hobart's CBD and famous waterfront, offering 242 hotel rooms and spacious apartments along with a restaurant, bar and a comprehensive range of meeting and event facilities. Our vision is to provide our guests with unique Tasmanian hospitality experiences, enjoyed and recommended by all.
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We are seeking an experienced Front Office Supervisor to join our friendly and professional Front Office team. This position is offered at Hospitality Industry (General) Award wage level 5.
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Previous experience in customer service and leading a team is essential and experience with a range of Property Management Systems will be highly regarded, in particular Infor HMS. Flexibility is crucial as you will be working a rotating roster with shifts including weekdays, weekends, and public holidays.
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We want to work with people who have:
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Previous experience in a busy hotel environment.
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Enthusiasm for the detailed and accurate work required in reservations.
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Outstanding attention to detail.
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A willingness to embrace innovation.
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Excellent communication skills.
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A friendly, thoughtful and highly organised approach to customer service.
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A commitment to providing a positive guest experience.
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A passion for customer service in the hospitality industry.
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Prior experience leading and directing a team of Guest Service Agents.
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A professional, positive and calm approach to handling customer disputes, ensuring the guest experience remains exceptional at all times.
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What you can expect from us
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This is an exciting opportunity to join a proudly Tasmanian, independently owned hotel located in the heart of Hobart. You'll become part of a friendly, community-minded workplace where teamwork and genuine hospitality matter. This role is a great next step for someone looking to grow their career in hospitality while working in a supportive environment. We provide on-the-job training and a welcoming team culture, with real opportunities for development for the right person who wants to build their skills and progress within the business.
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Along with this opportunity, you will receive:
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Provided company uniform;
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Access to a range of partner benefits, including discounted tickets and offers to selected events, sporting fixtures, and special shows (subject to availability);
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A supportive workplace with genuine opportunities for learning, development, and career growth.
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Opportunities for growth and development will be available for the right candidate.
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Application Closing Date
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11/09/2026
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📌 Front Office Supervisor (Hobart)
🏢 The Old Woolstore
📍 Hobart