Senior Service Request & Catalogue Leader (Canberra)

Senior Service Request & Catalogue Leader (Canberra)

25 Aug
|
Accenture Australia
|
Canberra

25 Aug

Accenture Australia

Canberra

Job Description
Accenture Australia is seeking a Service Request Analyst to champion our Service Request & Catalogue practices and ensure ITIL alignment. You will lead audits for accuracy and compliance, drive CSI initiatives, and streamline the service catalogue to enhance usability.
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You will collaborate with service owners and technical teams to define request models, approvals, and fulfilment workflows, and develop dashboards to monitor volumes and trends.
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📌 Senior Service Request & Catalogue Leader (Canberra)
🏢 Accenture Australia
📍 Canberra

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