Job Description
Front Office & Patient Enquiry Coordinator
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At Avira Dental, we're looking for a warm, confident and highly organised Front Office & Patient Enquiry Coordinator to be one of the first points of contact for our patients.
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This role combines front office reception with inbound patient enquiries, helping patients from their very first phone call through to their visit to our practice.
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You'll manage incoming calls and enquiries, assist patients with questions, coordinate appointments and provide an exceptional experience both over the phone and in person.
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If you have experience in reception, call centres, hospitality, healthcare or premium customer service, we'd love to hear from you.
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Job Overview
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At Avira Dental, we're looking for a warm, confident and highly organised Front Office & Patient Enquiry Coordinator to be one of the first points of contact for our patients.
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This role combines front office reception with inbound patient enquiries, helping patients from their very first phone call through to their visit to our practice.
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You'll manage incoming calls and enquiries, assist patients with questions, coordinate appointments and provide an exceptional experience both over the phone and in person.
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If you have experience in reception, call centres, hospitality, healthcare or premium customer service, we'd love to hear from you.
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Key Responsibilities
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Answer and manage inbound patient calls, emails and online enquiries.
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Understand patient needs and confidently answer general questions about our services.
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Book and coordinate new and existing patient appointments.
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Follow up enquiries and assist patients through the booking process.
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Welcome and check in patients attending the practice.
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Manage appointment confirmations, cancellations and rescheduling.
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Process payments, invoices and health fund claims.
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Maintain accurate patient information and communication records.
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Work closely with our clinical and patient journey teams to ensure seamless handovers.
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Deliver a consistently warm, professional and patient-focused experience.
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About You
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Excellent phone manner and communication skills.
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Warm, approachable and confident when speaking with patients.
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Robust customer service and relationship-building skills.
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Highly organised with excellent attention to detail.
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Comfortable managing a high volume of calls and enquiries.
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Confident using computers, CRM or booking systems.
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Previous call centre, reception, hospitality, sales or healthcare experience is highly regarded.
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Dental experience is an advantage but not essential.
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About Avira Dental
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"More than just dentistry. Rediscover confidence."
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Avira Dental is a modern cosmetic and implant-focused dental practice in Penrith. We believe exceptional dentistry starts well before a patient enters the treatment room, which is why we place a strong emphasis on the entire patient journey.
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What We Offer
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Competitive remuneration based on experience.
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Supportive and energetic team environment.
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Comprehensive training and ongoing development.
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Exposure to cosmetic and implant dentistry.
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Career growth within a rapidly expanding dental brand.
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📌 Front Office & Patient Enquiry Coordinator (New South Wales)
🏢 Avira Dental
📍 New South Wales