Job Description
Job Title : Senior Associate – Workplace Services
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Role – System Analyst
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Location - Sydney
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Duties & Responsibilities:
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Proven experience in analysing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.
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1-2 years of providing advanced IT Support and Change Management in a medium to large organization.
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Software deployment experience within a large enterprise.
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Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.
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Experience working with Infrastructure project delivery teams.
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Proven ability to support current version Windows OS.
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Proven ability to support other - Microsoft
applications(Project,
Visio, etc.)
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Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.
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Understanding of SCCM Framework for software deployments.
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Airline and/or travel industry experience Requirement Essential Desirable Skills.
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Proven ability to support Microsoft Windows SOE Environments including Windows 10.
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Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.
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Proven ability to administer Active Directory & Exchange Servers.
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Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)
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Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.
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A proven ability to build strong relationships that result in trust and rofessional, Confident & Positive Attitude.
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Ability to install and administer computer hardware, software and networks in an Enterprise environment.
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Stress and time management and IT hardware installation and configuration.
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Ethernet and fibre cable patching, testing, and troubleshooting. Knowledge of communication rack systems.
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Qualification and Essential Skills and experience required for job:
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Graduation with over 04 years of relevant work experience required for this role.
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IT Industry Certifications or equivalent experience.
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Knowledge of IT infrastructure including On Prem and Cloud Technologies.
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Understanding of ITIL processes (Change Management, Incident Management, etc)
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Microsoft certification(s), Tertiary qualifications in IT, ITIL
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Previous experience working as part of a desktop and network support team.
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Previous experience with current Windows Operating Environments.
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Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly
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developed interpersonal skills.
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Excellent facilitation skills encompassing user & management levels. Solid problem solving and analytical skills, and the ability to think on your feet with little oversight.
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Skills Required
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Active Directory
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Desktop Support / VIRTUAL DESKTOP INFRASTRUCTURE
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Workplace
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