Job Description
About Health Partners
n
We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.
n
About Health Partners
n
We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.
n
As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community. To be a Health Partners member means you're part of something pretty special â we're your truly local, value giving, member satisfying partner.
n
About The Role
n
If you're passionate about making an impact to our members and patients, we have an exciting opening for a Patient Experience Consultant to work across our Health Services appointment centre based at Pirie Street.
n
Key responsibilities
n
n
Act as a first point of contact for all customer enquiries in a qualified manner
n
Schedule and manage appointments across dental and optical services
n
Process transaction payments and basic billing accurately and efficiently
n
Resolve customer concerns and complaints with empathy and a solutions-focused approach
n
Maintain accurate records and ensure patient confidentiality at all times
n
Collaborate with clinical and administrative teams to ensure seamless patient journeys
n
n




About You
n
If you're experienced in customer service and administration with a passion for health then we want to hear from you!
n
n
Previous experience in a call centre or customer service role in a healthcare setting
n
Comfortable working with appointments and billing systems.
n
Excellent verbal and written communication skills
n
Ability to manage high call volumes and remain calm under pressure
n
Strong problem solving skills and high attention to detail
n
Proactive mindset with a commitment to continuous improvement
n
n
What's on offer?
n
To be part of our local team means your part of something pretty special. You'll be working with a diverse range of people who are committed to doing things Side by Side. Head to
/
to find out more about life at Health Partners and Side by Side, our employee value proposition.
n
Working for us means you can also access our generous employee benefits, including:
n
n
Paid parental leave
n
Allowance on your private health insurance premium
n
Discounted sunglasses
n
Access to internal and external learning
n
Volunteer days to work with our partner charities
n
Access to our Employee Assistance Program for you and your family
n
Access to discounted gym memberships and wellbeing programs.
n
n
You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 3 months) and Working with Childrens Check or be willing to obtain prior to commencement.
n
We appreciate the time and effort it takes to prepare and submit your application with us. This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.
#J-*****-Ljbffr

📌 Patient Experience Consultant (South Australia)
🏢 Health Partners
📍 South Australia