Job Description
Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes a real impact in the local community? Sutherland Council are on the lookout for friendly, proactive Customer Experience Officers to join our Leisure Centres!
n
Why Join Us?
n
At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection. As a Customer Experience Officer, you'll be the friendly face welcoming visitors, addressing their needs, and ensuring our centres operate seamlessly.
n
What You'll Be Doing
n
n
Be the first point of contact, delivering warm welcomes and lasting first impressions
n
Handle customer enquiries, bookings, and payments using our digital systems
n
Keep reception areas tidy, professional, and inviting
n
Assist with customer feedback and help resolve issues with a smile
n
Support daily admin tasks that keep our centres running like clockwork
n
n
Who We're Looking For
n
We want people who love people! You'll thrive in this role if you have:
n
n
Experience in a fast-paced customer service or reception environment
n
Great communication and conflict resolution skills
n
Confidence using POS systems and handling transactions
n
A calm, organised, and solutions-focused approach
n
n
If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you!
n
Why Join Us?
n
At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution.



Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth.
n
Take the next step in your career and be part of a team that celebrates new ideas and solutions!
n
Join our Team and Grow with Us!
n
n
Get your application in by *****pm: 21 August ****
n
Interview date: Interviews will be facilitated within two weeks of the position closing.
n
Package: From$60,887 gross p.a.(full time equivalent) plus 12% superannuation. Salary will be paid pro rata to the part time hours worked. Weekend penalty rates will be paid as applicable.
n
Hours of work: Permanent and Seasonal part time opportunities available working up to 20 hours per week across a 7 day spread of hours. There is a requirement to work at least 1 weekend shift per week. Seasonal opportunities are expected to be available from 14 September **** until 25 April ****.
n
n
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
n
Reach out to Adam Dransfield, Team Leader Customer Experience,
******
for any job specific enquiries.
n
Breanna Rivers, Talent Acquisition Business Partner,
******
can assist with any recruitment related enquiries.
n
Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Secure Standards are incorporated in our procedures, practices, programs, and events.
#J-*****-Ljbffr

📌 Customer Experience Officer - Leisure Centre (Seasonal And Permanent) (New South Wales)
🏢 the original
📍 New South Wales