Job Description
Job Description
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Manage facilities across a portfolio of shopping centres throughout the Newcastle, Port Stephens and Hunter region.
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Work across a portfolio of large, high value retail assets.
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Ideal for someone who enjoys working with hard services, soft services, BMS-related matters, contractor performance and site presentation across the portfolio.
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Who we're looking for?
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Proven experience in a Senior Operations Manager, Senior Facilities Manager or similar role within shopping centres, retail property or comparable fast-paced asset environments.
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Strong capability managing multi site portfolios, balancing travel, priorities and competing operational demands effectively.
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Confident handling incidents, site issues and escalations, with the ability to make sound decisions in a calm and professional manner.
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Practical, resilient and accountable, with a strong understanding of safety, risk and compliance requirements and the ability to adapt quickly in a dynamic retail environment.
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Comfortable working across 4 x shopping centres and travelling to sites.
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Must have a valid driver's license.
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The role
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You'll manage hard services, maintenance, compliance and contractor performance to ensure each centre remains safe, efficient and ready for trade every day.
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Key Responsibilities
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Take responsibility for the day-to-day operations of a portfolio of four shopping centres across Newcastle, Port Stephens and Hunter region.
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Coordinate all maintenance activities, including planned, preventative and reactive works,



working closely with contractors to minimise disruption.
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Manage hard and soft services, building systems, contractor performance and overall site presentation.
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Carry out regular site inspections, identify issues early and ensure they are resolved in a timely manner.
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Monitor operational budgets, track spend and prioritise work across the portfolio.
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Respond to tenant and operational requests, delivering a high standard of service in a live retail environment.
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Maintain a solid focus on safety, risk and compliance across all centres.
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About Knight Frank
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Knight Frank Australia is part of the world's largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.
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What'sin it for you?
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Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way
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People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates
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Drive your career forward with structuredsix‐monthlycheck-insand the ability to start growth conversations anytime.
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Work smarter with purpose-built property platforms and technology designed to save you time every day
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Important to know
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You must have valid Australian working rights to be considered
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A police check isrequiredfor successful candidates.
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We use AI tools toassistwith hiring, but people make the final decisions
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We are currently NOT accepting candidates via an agency, we havePSA'sin place.
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📌 Senior Operations Manager (New South Wales)
🏢 Knight Frank Australia
📍 New South Wales