Job Description
Looking to utilise your customer-focused skills in a truly rewarding office-based role?
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We are seeking a highly driven and customer-focused individual to join our MyTrust team in the role of Customer Service Officer. In this role, you will bring exceptional person-centred skills as the first point of contact for our customers and a gateway to participants in achieving their goals.
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The role will be a 12-month maximum term contract working full-time, Monday to Friday within our Head Office located in Coniston. You will join a dynamic and friendly team of professionals and work collaboratively with operational leaders to provide exceptional service to our customers.
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As a team member within the MyTrust team you will:
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Engage with participants to establish their NDIS plans with The Disability Trust's services.
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Liaise with stakeholders with regard to rostering and budgeting.
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Interpret legal documentation and reports to maximise client plans.
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Review and update information and provision of supporting documentation.
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Manage administrative aspects of the NDIS participant relationship.
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The annual salary for this role is between $80,000 and $85,700 (plus superannuation) dependent upon relevant experience and qualification.
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About you
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Experience in a similar role within the Community Services or relevant industry, working within a large team.
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Exceptional customer service and communication skills with a positive, empathetic and professional attitude.
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Strong analytical, financial and process-oriented skills with the ability to work in a fast-paced environment.
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Excellent problem-solving skills with the ability to effectively manage client enquiries.
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Ability to work collaboratively as part of a team and liaise with operational leaders and support services.
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Understanding and knowledge of NDIS funding requirements is desired, but not essential.
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What we will offer you
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At The Disability Trust, we are person-centred and people focused, heart is at the core of what we do. We recognise and value the input of our employees and provide a range of benefits including:
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An extra week of leave: 5 week's annual leave per annum.
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Salary packaging: Attractive non-for-profit salary packaging options (around $15k in tax-free earning potential).
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Flexible leave: Options for adaptable public holiday leave for days of cultural and/or religious significance.
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Professional development: Ongoing training and professional development opportunities to help you create a rewarding career pathway with The Disability Trust.
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Great workplace culture: Be part of a team that is not only high-performing, but friendly, professional and inclusive.
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Our organisation was awarded Australian HR Awards 'Employer of Choice' in the non-for-profit and public sector category in ****, **** and ****, and finalists in ****, ****, **** and ****. – a true testament to our people strategy and investment in our workforce.
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If this opportunity sounds like the perfect career move and you are looking to make a real difference in a truly rewarding role, we would love to hear from you!
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To discuss this opportunity further, please contact our Customer Engagement Manager MyTrust, Rebecca Haskas via
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Applications close 5.00pm, Thursday 3 September ****. Shortlisted candidates may be contacted as applications are received.
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📌 Customer Service Officer (Wollongong)
🏢 The Disability Trust
📍 Wollongong