Job Description
We're a fintech start-up based in Surry Hills that is slowly expanding to cement our position as the market leading small business broker in Australia. We offer fantastic training (including a fully paid Cert IV in finance and mortgage brokering), development and career progression opportunities, allowing you to leverage and hone your sales experience into a role that rapidly transitions from first contact to full-service account management for small businesses within a matter of months.
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We pride ourselves in setting up our people ("the Pride") to have long and successful careers as brokers. This all happens in a fun office, alongside great people, in what Time Out magazine named the 23rd coolest street in the world.
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Requirements
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Assist IT Operations Team on research, planning, setup and ongoing maintenance of technical services, in order to support Valiant's goals.
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Provide technical support to both onsite and remote employees (Australia, US and Philippines) with respect to devices, tools and services such as:
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Cloud based software including Salesforce, Google, Slack, Atlassian etc
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Identity and access management services (Office 365, Google Workspace, Genesys, Onelogin)
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Windows OS, MacOS, Android and iOS
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Networking (Wired & Wireless) and printing equipment
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Manage the procurement, setup, ongoing maintenance and disposal of technical assets. More specifically:
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Manage the internal IT support ticketing system and ensuring SLAs are resolved in a timely manner
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Install, configure, and update software applications on end-user devices.
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Provide resolutions to escalated tickets from the Level 1 IT Support Team
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Create and maintain all user accounts across the business
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Develop the IT internal technical knowledge base
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Maintain and configure both laptop (Windows & MacOS) and mobile fleets (Android & iOS)
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Assist the IT Operations Manager for all Cyber Security and Data Loss Prevention alerts
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Collaborate with the Technology team on the rollout of internally built services to employees
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Ensure all company data that is accessible by employees is completed in a manner that complies with Valiant's various security, compliance and data sovereignty policies
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Work with the IT Operations Manager to ensure technology is implemented with Valiant's mission and objectives in mind
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Directly assist the management of strategic and tactical matters relating to IT operations and data security
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Provide strategic advice and guidance to the IT Operations Manager for IT operations and data security
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What You'll Need
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Experience in an IT support, service desk or helpdesk role, or a relevant qualification with a strong practical foundation.
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Solid troubleshooting skills across google suite
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A customer-first mindset with patience, clear communication and a knack for explaining technology in plain language.
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Good habits around documentation, ticket hygiene and following process.
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An understanding of why access control and security matter, and the discipline to apply them consistently.
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Comfortable using AI tools and continuing to learn and upskill in AI.
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The ability to juggle competing requests, prioritise sensibly and know when to elevate.
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Brand current pet-friendly office. Bring your furry friend to work!
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Funded Induction product training and on-going coaching and support
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Ongoing training, development and professional educational support. Take your career to the next level and become the best version of yourself.
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Inclusive, passionate and supportive team. Innovation thrives on diversity and so do we.
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Weekly Friday drinks and monthly events.
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Fun, open plan office space located in the heart of Surry Hills, steps away from cafes and restaurants.
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📌 It Support Level 2 (New South Wales)
🏢 Valiant Finance
📍 New South Wales