Position Description: Workshop Manager (Caravan/RV)
Position Title: Workshop ManagerReports To: Dealer Principal Location: Toowoomba Job Type: Full-Time
1. Primary Objective
To lead and drive the day-to-day operations of the caravan workshop, ensuring all repairs, servicing, warranty / insurance and Pre-Delivery Inspections are completed efficiently, safely, and to the highest industry standards.
The manager will maximise profitability, maintain a high-performing team, and ensure exceptional customer satisfaction.
2. Key Responsibilities
Workshop Operations & Workflow
Manage the daily workflow of mechanics, builders, and service technicians.
Prioritise and allocate jobs to ensure all Service Level Agreements and turnaround times are met.
Monitor workshop capacity and scheduling to minimise vehicle downtime.
Pre-Delivery Inspections & Quality Control
Oversee the final PDI process, ensuring every caravan is rigorously tested and cleaned prior to customer handover.
Ensure all appliances, 12V/240V electrical systems, plumbing, and gas installations are fully compliant with Australian Standards.
Implement and manage digital checklists and photographic evidence of quality control.
Team Leadership & Development
Lead, mentor, and supervise workshop staff.
Conduct regular team meetings and performance reviews.
Foster a "safety-first" culture by ensuring adherence to WHS (Work Health and Safety) policies.
Inventory & Parts Management




Monitor and manage workshop inventory, ensuring high-turnover spare parts and materials are readily available.
Oversee the ordering of parts with suppliers and manage warranty claims processing.
Customer Service & Administration
Act as the main point of contact for customer queries regarding repairs and service bookings.
Prepare accurate quotes, estimates, and invoices using dealership management software.
Mechanics Desk and Monday.
Handle warranty dispute resolutions professionally, maintaining explicit communication with the manufacturer and customer.
3. Key Performance Indicators
On-Time Deliveries: Percentage of caravans completed and handed over by the promised deadline.
PDI Quality: Low defect rate and zero returns within the first 3 months of ownership.
Efficiency & Productivity: Target billable hours achieved by technicians per week.
Safety: Zero Lost Time Injuries in the workshop.
Customer Satisfaction: Positive customer feedback and Net Promoter Score ratings.
4. Key Qualifications & Experience
Minimum 3–5 years of experience in the RV, caravan, automotive, or heavy vehicle repair industry.
Proven leadership/management experience with the ability to manage a multidisciplinary team.
Strong understanding of 12V electrical systems, plumbing, and gas regulations within the Australian caravan sector.
Exceptional computer literacy
Trade qualification is highly regarded.

📌 Workshop Manager (Queensland)
🏢 KennedyRV
📍 Queensland