Job Description
Build positive community connections through programs and services.
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Temporary part-time role (14 hours per week) until January ****.
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Salary from $78,****** - $84,****** pro rata per annum plus 12% Super.
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Make a Difference Where You Work
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Reporting to the Customer Experience Supervisor you will play a vital role in delivering exceptional customer service across our library network, supporting community engagement, digital access and lifelong learning opportunities for residents.
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This is a temporary part- time role (14 hours per week) until January ****.
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The schedule for this role is below:
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Monday 9.30am – 2.00pm Artarmon Library
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Tuesday 9.30am – 2.00pm, Northbridge Library
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Thursday 9.30am – 2.30pm, West Chatswood Library
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Why Join Us?
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Connect with the Community: Deliver meaningful services that support learning, literacy and inclusion.
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Diverse and Rewarding Work: Contribute across customer service, collections, programs and outreach services.
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Collaborative Team Environment: Work alongside passionate professionals dedicated to outstanding library services.
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About the Role As the Customer Experience Librarian, you will:
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Manage the day-to-day operations of a library location, including shift supervision.
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Support digital literacy and access to library technologies.
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Participate in collection development and maintenance activities.
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Assist with the delivery of library events, programs and outreach services.
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Support Home Library Service customers as required.
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Supervise volunteers and assist community groups using library facilities.
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What You'll Bring:
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Relevant tertiary qualifications in Library and Information Science recognised by ALIA, or equivalent.
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Current Working with Children Check,



Class C Driver Licence and First Aid Certificate.
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Demonstrated experience working in a public library workplace.
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Strong knowledge of library technologies, collections and library management systems.
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Excellent customer service, communication and interpersonal skills, with a commitment to serving diverse communities.
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Strong organisational and time management skills, with the ability to prioritise work effectively.
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Understanding of contemporary library services and emerging technologies.
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Experience working within a Local Government environment.
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For more information, contact: Cheryl Woodward, Customer Experience Supervisor on
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or ************.
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Applications should address all the key responsibilities outlined in the Position Description.
ThePositionDescription(PD)islocatedintheJobAttachmentssectionofthejoblisting.
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Successful candidates may be required to undertake pre-employment screening including police and qualification checks.
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Applications close: Sunday, 30 August **** at 11:30pm
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Please note recruitment activity may commence before the closing date.
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At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.
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📌 Customer Experience Librarian (New South Wales)
🏢 the original
📍 New South Wales