Job Description
Job Description
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Receptionist (Part-Time) | Greencross Vets Caloundra | Sunshine Coast, QLD
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Imagine finishing your shift and being just minutes from some of the Sunshine Coast's most beautiful beaches.
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At Greencross Caloundra, we're looking for an experienced Receptionist to join our welcoming team on a part-time basis, working a minimum of 15 hours per week (approximately 3 days per week), with flexibility to work additional hours when the clinic requires extra support.
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At Greencross, we know that exceptional client care starts at reception. As the first friendly face our clients see and the last person they speak to before leaving, our Reception Team plays a vital role in creating a warm, supportive, and memorable experience for every pet and pet owner who walks through our doors.
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We're looking for someone who genuinely enjoys reception and customer service and is looking for a long-term reception position within a veterinary environment. This role is ideal for an experienced receptionist who loves building relationships with clients, supporting a busy team, and being at the heart of a clinic's day-to-day operations.
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If you're a people person who thrives in a busy environment, enjoys helping others, and takes pride in delivering outstanding customer service, we'd love to hear from you.
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About Us
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Greencross Caloundra is a modern, busy small animal clinic with a loyal client base and a close-knit team that genuinely enjoys working together.
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Here's What You Can Expect
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A supportive and collaborative team setting
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Experienced veterinarians and nurses who are passionate about what they do
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A workplace where your contribution is valued and appreciated
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A friendly culture built on teamwork and respect
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Plenty of variety, with no two days the same
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The support of the wider Greencross network
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Why Caloundra?
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Imagine finishing your shift, stepping outside into the warm coastal air, and being at the beach within minutes.
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Caloundra offers a relaxed lifestyle with plenty to enjoy outside of work.



Spend your days off exploring nearby beaches including:
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Kings Beach
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Shelly Beach
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Golden Beach
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Moffat Beach
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Dicky Beach
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Enjoy the charm of a coastal town while still having access to excellent cafés, shopping, schools, and amenities.
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Better Yet, Our Clinic Is
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Closed on Sundays and Public Holidays
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No after-hours requirements
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Located within a supportive regional network of Greencross clinics
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It's the perfect place to build your career while enjoying the lifestyle the Sunshine Coast is famous for.
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About The Role
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This is a part-time Receptionist position, offering a minimum of 15 hours per week, with additional hours available based on your availability and clinic requirements.
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We're looking for someone who enjoys the reception side of veterinary practice and is happy working in a dedicated client service and administration role.
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You'll be the heart of the client experience and an important part of keeping the clinic running smoothly.
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Your Responsibilities Will Include
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Greeting clients and patients on arrival
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Answering phone calls and managing enquiries
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Booking appointments using our practice management system
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Processing payments and managing receipting
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Managing client emails and correspondence
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Preparing patient admission paperwork
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Completing general administrative duties
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Assisting with patient triage (training provided)
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Providing general advice regarding vaccinations, nutrition, and parasite prevention
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Preparing estimates for elective procedures
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Supporting the veterinary and nursing teams with day-to-day clinic operations
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This is a varied and rewarding role where you'll have the opportunity to build lasting relationships with clients and their pets.
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About You
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Has previous experience in a reception, administration, or customer service role
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Enjoys working in a client-focused environment
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Understands the importance of creating a positive first impression
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Enjoys building genuine relationships with clients and their pets
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Is looking for a reception-focused role rather than progression into veterinary nursing
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Is available to work a minimum of 15 hours per week and can offer flexibility for additional shifts when required
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Is confident using computer systems and learning new software
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Has excellent organisational and time management skills
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Can manage competing priorities and remain calm under pressure
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Is reliable, accountable, and enjoys being part of a team
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Communicates clearly, professionally, and empathetically
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Takes initiative and enjoys helping others
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Previous experience working in a veterinary clinic or animal-related environment is highly regarded but not essential.
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Most importantly, you're someone who genuinely enjoys customer service and creating positive experiences for clients and their pets every day.
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Benefits
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Ongoing training and development opportunities
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Career progression opportunities across a national network of veterinary clinics
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Access to a broad community of veterinary professionals and support teams
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Staff discounts on veterinary services and products, including Royal Canin
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Petbarn retail discounts
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Access to Fitness Passport
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Access to Pounce employee discounts across retail, travel, fuel, dining, entertainment, and more
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Confidential mental health and wellbeing support programs, including Employee Assistance Program services
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A genuine commitment to work-life balance
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The opportunity to be part of one of Australia's leading veterinary care networks
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📌 Receptionist - Greencross Vets Caloundra
🏢 Greencross Vet Hospital
📍 Caloundra