Job Description
About the Role
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This is far more than a reception position. It's a pivotal, multi-faceted role at the heart of our operations.
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You will:
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Be the warm, professional first point of contact for clients visiting or calling our office
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Deliver outstanding customer service aligned with our client mantra: Enjoy the experience
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Ensure all the documentation from a new home sale is completed and processed completely, accurately, and promptly.
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Coordinate with relevant parties to ensure preliminary works necessary for building approvals are completed when required.
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Prepare and lodge all documentation with Council and with Building Certifiers for approvals.
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Proactively follow up all parties to ensure approvals are received on time.
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Provide support to management and to other team members as needed.
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Your work will directly impact project timelines, client satisfaction, and our reputation for excellence.
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About You
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You are:
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Highly organised with a relentless committment to attention to detail
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Proactive and confident in following up and getting results
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A strong communicator who builds positive working relationships
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A positive, friendly, respectful, and professional person,



with a can do attitude
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A true "people person" who enjoys helping others
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Able to juggle multiple priorities in a busy office setting
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Experience in building, construction, council lodgements, would be nice, — but your attitude, reliability, and willingness to learn are critical.
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We have detailed procedures and checklists to follow, and if you're the right person for the job, you will understand the value of checklists and will love using them.
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Why Join Grady Homes?
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We are a close-knit, supportive team that takes pride in what we do. We spend a lot of hours together, so we value positivity, teamwork, and enjoying our time at work while achieving outstanding results.
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At Grady Homes, we don't just build houses — we create homes — and every team member plays a role in maintaining our solid industry reputation.
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If you're looking for a diverse role where you can truly make an impact, we'd love to hear from you.
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Stacey Riethmuller
n Grady Homes.
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P.S. Be sure to view the below video for further insight into our committment to happy customers.
#J-*****-Ljbffr

📌 Customer Service & Admin Support (Townsville)
🏢 Grady Homes
📍 Townsville