About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, creative and a little naughtier than you would expect, Honey Birdette has quickly become one of the most talked-about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

The Role

As an IT Service & Application Analyst at Honey Birdette, you’ll play an important role in supporting the applications and technology that power our global retail and digital operations.

This is a hands-on, hybrid support role working across our retail technology ecosystem, including ERP, e-commerce, middleware, finance and logistics platforms. You’ll provide first and second line support, troubleshoot application and integration issues, and help keep our omnichannel operations running smoothly.

Working closely with business teams, technology partners and external vendors, you’ll investigate incidents, resolve system and data issues, support end users, and contribute to ongoing enhancements and automation. From troubleshooting API failures and monitoring integrations to setting up new starters and resolving order flow issues, no two days will look quite the same.

What You’ll Be Doing

Provide first and second line support across business applications, including ERP, e-commerce, finance, middleware and logistics platforms

Troubleshoot, triage and resolve application bugs, incidents and system issues

Monitor integration health and investigate REST and SOAP API failures, message queue errors and pipeline issues

Investigate and resolve end-to-end order flow issues,



from order capture through to warehouse dispatch

Support omnichannel processes, including inventory integrations, inter-branch stock transfers and international consolidation flows

Investigate data discrepancies across systems, including pricing, stock, orders and currency

Manage user access and support end-user onboarding and offboarding

Set up and configure laptops, systems and software for new and existing team members

Onboard users to business systems and provide training where required

Liaise with external vendors to troubleshoot issues and coordinate resolutions

Maintain clear system, application and process documentation

Identify opportunities to improve existing systems, support processes and automation

Contribute to ongoing application enhancements and technology improvements

Use AI tools to support ticket triage, problem-solving and day-to-day productivity

Your Sweet Spots (About You)

5+ years’ experience in application support, ideally within a retail or e-commerce environment

Experience reading and debugging code in an object-oriented language, preferably .NET or Java

Hands-on experience supporting ERP, e-commerce, finance or other business-critical platforms

Experience troubleshooting middleware or iPaaS integration flows using platforms such as Boomi, MuleSoft or similar





Strong understanding of REST and SOAP APIs, including reading payloads, identifying failures and working with vendors

Understanding of omnichannel retail operations, including order management, fulfilment, inventory and inter-branch transfers

Familiarity with retail ERP concepts, including purchase orders, goods receipts, stock, pricing and multi-currency

Experience supporting the e-commerce order lifecycle and 3PL integrations

Working exposure to Microsoft Power Platform, including Power BI and Power Automate

Comfortable using AI-assisted tools to improve productivity and problem-solving

Strong troubleshooting skills with a practical, solutions-focused approach

Excellent attention to detail and a commitment to providing dependable end-user support

Desired but not essential:

Experience with retail ERP, middleware or e-commerce platforms

Exposure to multi-region retail operations across Australia, the UK, the US or Europe

Experience supporting international orders and cross-region inventory flows

Previous experience working in a fast-paced, global retail environment

Honey Benefits

Hybrid Working Arrangements

Birthday, Wellness & Parental Leave

Generous Product Discounts

Self Love Leave

Convenient Sydney CBD Office

Premium Gym Membership

We love you just the way you are, honey xx

Honey Birdette is an equal opportunity employer. Here at HB, we value honeys of all shapes, sizes, ethnicities and orientations. At the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment and self-love, please apply!

We can’t wait to meet you, honey .xx

📌 IT Service & Application Analyst | Sydney HQ
🏢 Honey Birdette
📍 Sydney