About Us
Join us at Cleanaway and contribute to making a sustainable future possible together. We transform waste into resources and renewable energy. When you think of waste as a resource, it opens a world of possibilities. As a high‑growth, ASX‑listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste‑management company with industry‑leading HSE performance.
We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
We’re looking for a motivated, people‑first Customer Service Officer to join our team in Malaga, WA. This is your chance to be the friendly, problem‑solving voice our customers rely on to build relationships, resolve issues and make a real difference every single day.
If you love a fast‑paced environment, pride in great service and want to grow your career, we want to hear from you.

What You’ll Be Doing

Managing and growing customer relationships through proven strategies that drive retention, satisfaction and sales growth
Handling customer service requests through Salesforce CRM
Achieving first‑call resolution to maximise efficiency and keep customers smiling




Processing pricing queries and escalating for compliance and approval
Investigating, logging and resolving customer complaints to ensure positive outcomes

Monitoring and recording inbound and outbound call and email activity

About You

Previous experience in a customer service or sales role
Proven ability to manage complaints and resolve customer issues effectively
Solid communication and negotiation skills
Calm under pressure and able to thrive in a fast‑paced environment
Salesforce CRM experience is a bonus — not essential

Intermediate Excel skills

Why Join Cleanaway?

Attractive salary package

Career development opportunities

Great company benefits: annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts and more

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing .

Location: Malaga, WA, Australia
Work type: Permanent – Full Time

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