DFP is seeking two experienced Claims Management Officers to join one of our State Government clients for an initial 1-month contract. This role provides an opportunity to contribute to the delivery of accurate, timely and high-quality claims administration services to client members and government agencies.
Working within a collaborative team environment, you will be responsible for assessing and processing a range of claims and benefits, maintaining accurate case records and providing clear advice on claims and insurance-related matters.
Key responsibilities
- Provide accurate and timely claims administration services, including processing applications, assessing claims and calculating benefits.
- Review and process Death, Total and Permanent Disablement and Income Protection claims in accordance with established procedures.
- Maintain accurate and confidential case files and records.
- Undertake case reviews and identify and escalate complex or contentious matters and potential risks.
- Administer the finalisation of benefits relating to deceased estates in accordance with relevant legislation and requirements.
- Communicate effectively with members, government agencies and internal and external stakeholders.
- Ensure claims and records meet relevant service standards, policies and statutory requirements.
- Contribute to continuous improvement initiatives across the department.
About you
You will have experience in superannuation, financial services, insurance claims or a related environment, with the ability to interpret information, apply established procedures and exercise sound judgement.
You will also demonstrate:
- Solid written and verbal communication skills.
- The ability to manage sensitive or difficult matters with professionalism, empathy and confidentiality.
- Strong analytical, research and problem-solving skills.
- Sound knowledge of superannuation or financial services.
- Proficiency in Microsoft Office, particularly Word and Excel, and the ability to work across multiple systems and databases.
- The ability to build effective working relationships with a range of internal and external stakeholders.
Knowledge of medical and legal terminology relevant to claims management would be highly regarded. RG146 compliance, or a willingness to attain this, is also desirable.
A National Police Check will be required for the successful candidate.
If you are an experienced superannuation and claims administrator, then please APPLY NOW!
Forward any queries to Megan W at
[email protected]. All resumes must be submitted via Seek.
Successful candidates will be contacted by a DFP Recruiter.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via
[email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.
📌 Claims Management Officer (Adelaide)
🏢 Dfp Recruitment
📍 Adelaide