Be the Friendly Face of Community Health

Be the welcoming first point of contact for our community health services while providing essential administrative support to patients, clinicians and multidisciplinary teams.

Job details Position status Permanent,Temporary
Position type Versatile-full-time,Part-time
Occupational group Administration
Classification AO3
Workplace Location Brisbane - South
Job ad reference QLD/MS09690957
Closing date 09-Sep-2026
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Allison Stanton
Contact details (phone hidden)
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Your new role:

As a Customer Support Officer, you'll be an integral part of our Community and Oral Health Services team, providing high-quality customer service and administrative support to patients, visitors, clinicians and multidisciplinary teams. You'll be one of the first points of contact for our services, helping people navigate their experience with empathy, professionalism and a person-centred approach.

You'll work across a variety of administrative functions, balancing competing priorities while helping our clinical teams deliver efficient and responsive services.

- Provide friendly, professional customer service across reception and telephone enquiries.
- Act as a key point of contact for patients, visitors and staff, providing accurate information and assistance.
- Support multidisciplinary clinical teams with appointments, bookings, data entry and administrative tasks.
- Provide secretarial and administrative support to supervisors and clinical teams.

About you:

You're an organised, approachable and customer-focused professional who enjoys helping people and keeping things running smoothly. You'll be confident communicating with a diverse range of people and comfortable working in a busy environment where priorities can change.

- Sound judgement and problem-solving skills, knowing when to seek further support.
- The ability to work effectively within deadlines while maintaining accuracy and quality.
- A professional, respectful and inclusive approach when working with people from diverse backgrounds.
- A commitment to confidentiality, workplace health and safety, equity and anti-discrimination principles.





What we can offer you:

- We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
- We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
- We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
- You'll have all the benefits of working for Queensland's world-class public health system including generous

and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Community and Oral Health Services deliver a broad range of quality community-based care and support services to help people improve and maintain their wellbeing and independence as well as oral health services to adults and children.

We deliver a myriad of services across Metro South including Hospital in the Home, Rehabilitation, Chronic Disease, Acute Care, Dementia Outreach, Oral Health, and specialist residential care along with delivering numerous other vital community health services.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information





We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

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📌 Customer Support Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane