⭐Position based throughout Southeast Perth Metropolitan Region ⭐

About Us

Best Lives is a not-for-profit disability support organisation that has been providing high-quality specialised employment services across the Wheatbelt and Perth Metropolitan areas for 40 years.

We help our customers to live a outstanding life by living our mission of partnering with people with disabilities and disadvantage to achieve their own goals.

The Role

The primary purpose of this role is to lead and manage the day-to-day operations of an Employment Services Area (ESA). Working closely with a team of Employment Consultants, you will drive performance, develop strategic approaches, and create meaningful pathways to sustainable employment for people with disability. This role plays a pivotal part in building strong relationships with employers, stakeholders, and the community to maximise employment outcomes and ensure high-quality service delivery.

This role requires travel between our Armadale, Cannington, Gosnells, and Southern River offices.

Key Responsibilities

- Support and oversee day-to-day team operations, including caseload management and assessment completion.

- Supervise, train, and support employees through regular performance management and development.

- Build strong relationships with customers, employers, and colleagues to enhance service delivery and outcomes.

- Engage with employers to create sustainable employment opportunities for job seekers.

- Identify, report, and mitigate risks in line with organisational policies and procedures.

- Ensure compliance with WHS policies, conduct inspections, and maintain a safe work environment.

- Monitor budgets, analyse financial data, and implement strategies to meet KPIs.

- Maintain secure, confidential customer records in line with National Standards and the IEA Grant Agreement.

- Maintain accurate documentation and initiate compliance actions as required.





- Oversee the quality and timeliness of all service-related reporting and documentation.

What You’ll Bring

Qualifications & Licences

- Cert 4 in Employment Services (preferred)

- NDIS Workers Screening check (or ability to obtain one)

- Current National Police Clearance (or ability to obtain one)

- Valid ‘C’ class driver’s licence (essential)

Skills & Knowledge

- Strong understanding of employment barriers, support strategies, and employment services, including industry trends and employer expectations.

- Excellent communication, interpersonal, and stakeholder engagement skills, with the ability to build and maintain effective relationships.

- Knowledge of WHS legislation, compliance standards, and safe work practices.

- Sound understanding of risk management, including identification, mitigation, and incident reporting.

- Competency in maintaining confidentiality, with a strong knowledge of privacy legislation and data security protocols.

- Ability to manage multiple tasks, prioritise effectively, and adapt to changing demands.

- Proficiency in using CRM systems and IT tools for reporting, documentation, and record-keeping.

- Skilled in budgeting, financial analysis, and effective resource planning.

- Strong report writing skills with knowledge of documentation standards and case management systems.

Experience

- Demonstrated experience in team leadership and supervision

- Proven ability to manage service operations and caseloads effectively.

- Experience working within a customer-focused or disability services environment.





- Track record of building successful relationships with external partners and employers.

- Background in service compliance, audit processes, and quality assurance.

Why join us?

Be part of a purpose-driven, long-standing not-for-profit that truly lives its values and creates real change in the community.

What we offer:

? Full-time role (38 hours/week) with stability and impact

?Salary sacrifice benefits of up to $18,550/year – boost your take-home pay through tax-free every day and entertainment expenses

? A collaborative, supportive team environment with engaged and values-led leadership

? Access to a professional development program (after qualifying period) to grow your skills and career

? Employee Assistance Program – because your wellbeing matters

? One paid cultural day of leave each year to honour what’s meaningful to you

✨ The chance to make a genuine difference – to inspire and collaborate with people to utilise their abilities to achieve their goals

Application Process:

Submit your application to include a resume and cover letter that outlines how your experience and skills align with the key responsibilities listed in the advertisement.

We value applicants who can demonstrate a clear understanding of the role’s responsibilities and how their expertise will contribute to the success of our team.

Shortlisting will commence immediately.

We reserve the right to close the position without notice. Only applicants with the right to work in Australia will be considered for employment.

Best Lives is committed to improving employment opportunities and outcomes for people with diverse backgrounds and encourages people with different cultural backgrounds, those with disabilities and Aboriginal and Torres Strait Islander peoples to apply. As a measure to achieve equality and support, Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position.

📌 Inclusive Employment Team Leader (Armadale)
🏢 Best Lives
📍 Armadale