About the role

The Case Manager will work with the Program Manager, other staff and Management to provide appropriate and effective services for women and children experiencing domestic and family violence to remain safely in their own home or in a home of their choice. The Case Manager will assist individuals and families to build a strong and sustainable future through active and integrated case management, coordination of services, security measures, safety planning, trauma informed support, advocacy and referral, and assistance to maintain secure housing.

Key responsibilities

- Provide comprehensive case management support to clients including crisis intervention, preparation and implementation of case plans, practical and emotional support and coordination of services

- Conduct risk assessments and safety audits

- Provide information on relevant community resources that may assist clients

- Provide information and referral services to non-government and statutory organisations, community organisations and individuals when requested

- Maintain service databases and ensure accurate up to date and concise information and case notes are recorded for all clients

- Transport adults and children in service vehicles to relevant agencies where appropriate

- Work within the team and program manager regarding referrals and case allocation

- Co-present education and information sessions to community groups and organisations

- Participate in internal and clinical supervision and annual worker appraisals

- Work collaboratively and respectfully with all SEWACS staff and management

About you





- Diploma Community Services Welfare or equivalent with a minimum of 2 years experience working within the domestic violence field

- Ability to work within the framework of a feminist philosophy and a trauma-informed approach

- Demonstrated knowledge of issues pertaining to domestic and family violence and the effect on women and children

- Awareness of the specific issues arising for Aboriginal people and people from non-English speaking background, LGBTQI+, women with disabilities and children experiencing domestic violence

- An awareness of cross-cultural issues and an understanding of how these relate to the work of the organisation

- Good interpersonal skills, including the ability to engage clients and show empathy whilst maintaining qualified boundaries

- Good oral and written skills including ability to communicate effectively with staff, clients and other service providers

- An ability to relate compassionately and effectively with children

- Comprehensive computer skills and be adept and willing to learn new software/databases

- Current Drivers Licence and Successful Working with Children and Criminal History Police Checks

About us

SEWACS (South East Women and Children's Services) is a feminist, community organisation providing innovative, holistic, client-focussed homelessness, domestic violence and youth support services across Bega Valley and Eurobodalla Shires. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

For more information contact Jessie on 0447 150 *** or ******@sewacs.org.au

Please visit our website for more details on how to apply - sewacs.org.au - applications close 13/09/2026

📌 SHLV Case Manager (Bega)
🏢 South East Women & Children's Services
📍 Bega