Company Overview:

You Connect is a leading provider of disability and mental health support services dedicated to empowering individuals to live meaningful, fulfilling lives. We are committed to delivering high-quality, person-centred care that promotes independence, dignity, and wellbeing for every participant.

Position Overview:

We are currently seeking an experienced and resilient Complex Mental Health Support Worker to provide two-on-one support to a 25-year-old female participant living with Borderline Personality Disorder (BPD), Complex PTSD, and an intellectual delay.

The successful applicant will have strong experience working with individuals who engage in high-risk and complex behaviours of concern, including self-harm, absconding, suicidal ideation, verbal and physical aggression, and property damage.

This role requires a trauma-informed, empathetic, and consistent approach, with a sound understanding of the complexities of BPD and how attachment, emotional regulation, and relational dynamics can influence behaviour and engagement.

Key Responsibilities:

- Provide consistent, person-centred support to a participant with complex mental health and behavioural needs within a Supported Independent Living (SIL) setting.

- Respond safely and effectively to behaviours of concern, including self-harm, suicidal ideation, absconding, and aggression, in accordance with behaviour support plans and crisis protocols.

- Implement trauma-informed care strategies that prioritise safety, emotional regulation, and trust-building.

- Support daily living activities such as personal care,



meal preparation, household tasks, and medication prompts where required.

- Maintain professional boundaries while providing compassionate, recovery-oriented support.

- Accurately document all incidents, observations, and progress notes in a timely and professional manner.

- Work collaboratively with the multidisciplinary team, including psychologists, behaviour support practitioners, and team leaders, to achieve positive outcomes.

- Promote a structured, supportive, and predictable environment that fosters stability, self-awareness, and positive coping strategies.

Qualifications and Skills:

- Essential experience supporting individuals with Borderline Personality Disorder, Complex PTSD, and trauma-related behaviours (minimum 1 year).

- Proven ability to safely manage and de-escalate crisis situations involving high-risk behaviours.

- Strong experience working with individuals who engage in high-risk and complex behaviours of concern, including self-harm and suicidal ideation

- Experience supporting individuals with intellectual disability and mental health comorbidities.

- Excellent communication skills, emotional intelligence,



and self-awareness when managing challenging interpersonal dynamics.

- Ability to work autonomously and as part of a collaborative team.

- Flexibility to work rotating shifts, including weekends, evenings (active awake shifts) as required.

- Working With Children Check, NDIS Worker Screening Check, and and a cleared national police check are required for this role.

- Australian work authorisation is required for this position.

- First Aid Certificate, NDIS Worker Screening Check, and valid driver's licence are all required.

Benefits:

- Competitive salary commensurate with experience.

- Ongoing training and professional development in trauma-informed care, BPD, and crisis intervention.

- Supportive and inclusive work environment that values staff wellbeing.

- Salary Packaging & Novated Leasing options (Part-time employees).

- Employee Wellness program.

- Annual staff celebration

- Employee Assistance Program and other wellbeing supports.

How to Apply:

If you have a passion for supporting individuals with complex mental health needs and the skills to respond calmly and effectively in high-intensity situations, we would love to hear from you.

Please submit your resume and a cover letter through the Seek portal. If you have any questions around this role, please contact ************@you-connect.com.au

You Connect is an Equal Employment Opportunity organisation and encourages applications from Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.

📌 Complex Mental Health Support Worker (The Ponds)
🏢 You Connect
📍 The Ponds