Yo-Chi Balaclava is where it all began and now it's time for a makeover! As we near our exciting re-opening, we're looking for a Venue General Manager to lead the next chapter of this iconic venue, make their mark and shape an incredible team.

About Yo-Chi
At Yo-Chi, we’re a community where people grow, feel connected, and have fun doing what we do best! We create high energy spaces where both our guests and team feel welcome, supported and inspired.

Since opening our doors in Balaclava in 2012, we've grown to 70+ locations nationwide and expanded internationally, all while staying true to our family owned roots. As we continue to grow, we're looking for passionate leaders who want to make a genuine impact, build great teams and help us Share the Chi.

About the role
As the Venue General Manager, you'll lead from the front, build and develop a high performing team, create exceptional guest experiences and drive strong commercial results.

This opportunity would suit a confident, hands-on leader who thrives in a fast-paced environment, takes ownership and knows how to bring out the best in their team. You’ll play a key role in shaping the next chapter of Yo-Chi Balaclava, setting the standard, building a strong culture and creating a venue your team and community love being part of.

What we’re looking for:

- An experienced leader from hospitality, retail or QSR, ideally within a high-volume environment.
- Confident managing venue performance, including labour, COGS, budgets and P&L.;
- A hands-on leader who loves being on the floor and leading alongside their team.
- Someone passionate about building great teams, strong culture and exceptional guest experiences.
- Resilient,



adaptable and able to bring calm, positive energy to a fast-paced environment.
- Hungry to make an impact and grow with Yo-Chi.

What you’ll be doing:

- Lead by example – deliver outstanding guest experiences and set the standard for your team.
- Coach & inspire – motivate and develop your team to perform at their best.
- Drive standards – uphold excellence in service, quality, safety and presentation.
- Financial accountability – manage labour, COGS, and P&L; to deliver strong results.
- Build culture – recruit, train, and retain top talent, fostering a positive, high-performing team.
- Community focus – connect with the local area through events and partnerships to grow the Yo-Chi love.

Why Yo-Chi?

- Competitive salary + quarterly bonuses – your results and leadership are recognised and rewarded.
- Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
- Career progression – we’re not just opening venues, we’re developing leaders.
- Adaptable roster – Both day and night shifts.
- Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS!
- Culture worth sticking around for – Connection at the heart of everything we do.
- Wellbeing first – access to our Happiness Hub for wellness, learning, and support.
- Booming brand energy – be part of one of Australia’s fastest-growing hospitality groups.

If you're ready to take ownership, build something special and lead the next chapter of the venue where it all began... this is your moment!

Want to get a feel for what we’re about? Check out our website www.yochi.com.au, follow us on Instagram @iloveyochi, or pop by a venue to feel the CHI!

📌 Venue General Manager (Balaclava)
🏢 Yo Chi
📍 Balaclava