Our client is seeking an IT Service Desk Associate to join their support team on a permanent basis. This role offers an opportunity to develop technical support skills in a structured environment, providing first-line assistance to end users and contributing to the smooth operation of their IT infrastructure. The successful candidate will handle incident management, troubleshooting, and user support across a range of systems and applications.

- First-line technical support and incident management across multiple platforms and applications
- Permanent position with scope to develop expertise in IT service delivery and support processes
- Opportunity to work within a defined IT support framework with clear escalation pathways

Preferred Requirements

- Demonstrated experience in a service desk or technical support role, or equivalent hands-on IT support experience
- Proficiency in troubleshooting common hardware and software issues




- Robust communication skills with the ability to explain technical concepts clearly to non-technical users
- Familiarity with ticketing systems and IT service management processes
- Ability to work methodically through problems and document solutions accurately

Preferred Qualifications

- CompTIA A+ certification or equivalent IT support qualification
- ITIL Foundation certification or demonstrated knowledge of IT service management principles
- Experience with common enterprise systems, remote support tools, or network administration.

If you're ready for your next challenge in retail leadership, apply today for a confidential discussion.

Recruiter: Gary Negus | Job Reference: 1245098
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📌 IT Service Desk Associate (Bowen Hills)
🏢 Frontline Recruitment Group
📍 Bowen Hills